Insights & News page
The smarter way to serve citizens
Across the UK, local councils are under real pressure. Rising demand, shrinking budgets, ageing infrastructure and urgent net zero goals are testing every part of local government. At the same time, citizens expect faster, fairer and more personalised services.
We help local authorities meet these challenges head-on by combining people, data and intelligent systems to deliver smarter operations, better citizen experiences and more sustainable communities. From rethinking payments and collections to transforming estates, boosting productivity and empowering local workforces, we give councils the tools and insight to deliver lasting value for the communities they serve.
Key statistics
£1.5bn
in council tax collected from 850,000 households each year.
30+
improvement schemes completed, designed, and managed, increasing flood protection for hundreds of families in North Tyneside.
£3m
in reduced aged debt for Lambeth Council in just 12 months.
£500k
in additional revenue for Lambeth Council in under 10 months.
£500k
in additional revenue for Lambeth Council in under 10 months.
2.5
kWh of electricity saved per annum and 5% reduction in emissions across Blackburn with Darwen Council’s estate.
£400k
annual savings on utility bills for Blackburn with Darwen Council.
175
organisations and 35 million customers served annually through end-to-end process automation.
Trusted by industry leaders
Capita is one of our longstanding and trusted partners, and we are pleased to be working with them to improve services for our residents, reduce costs, and increase productivity.
We employed Capita at a particularly challenging time, overseeing the transition into the new unitary authority. They provided stability in a period of much change and transition, both professionally and confidently.
Partnering with Capita has transformed our Accounts Payable function; improving efficiency and delivering an 87% faster invoice-to-payment process. This has enhanced supplier payments and boosted revenue through early payment rebates. Capita’s implementation of an automated solution has also driven compliance with our purchase order process at point of invoice entry to an impressive 93%..
Councillor David Leaf
Deputy Leader of the London Borough of Bexley and
Cabinet Member for Resources
Trevor Watson,
Assistant Director of Planning at
North Yorkshire Council
Emma Johnson
Head of Exchequer Services
London Borough of Bexley
Our key services
We bring practical solutions that modernise services and improve experiences for the long-term.
Building stronger communities
Through our work with local government, we create lasting community impact - supporting local jobs, growing skills, and strengthening regional economies.
Guided by our responsible business strategy, our social value delivery focuses on measurable outcomes that improve lives, from creating employment and apprenticeships to investing in sustainable infrastructure and supporting vulnerable citizens.
Our impact so far:
- £4.8m invested in local communities.
- 92% of supply chain partners are small, medium, micro or sole traders.
- 42% reduction in carbon emissions on our journey to net zero.
- 21,000 volunteer hours donated to community causes.
See our wider responsible business approach:
A proven track record
Insights and trends
Our partnerships
We work with trusted industry and technology leaders to deliver innovation, resilience and scalability across government services.
Some of our key partners include:
