Faster and smarter claims processing to provide vital help sooner
Local authorities play a crucial role in enabling vulnerable people to keep their lives as stable as possible through even the most challenging of times. There's currently even greater pressure on local authorities to manage benefits claims as quickly as possible to ensure the most vulnerable in society are getting the financial support they need.
Our innovative benefits automation solution, an optional feature of our revenues and benefits platform, enables local authorities to automate the assessment of new claims and changes in circumstances 24/7, reducing the amount of manual processing and checking.
Easy to set up, it mimics the steps your team usually makes to manage assessments from start to finish, explaining why any claims haven’t been successful and providing a full audit trail.
Fast and efficient, our benefits automation is arguably the quickest and most cost-effective way to reduce the administrative burden, cutting processing times from 25 minutes to three minutes, 20 times quicker than the usual manual process. As well as freeing up staff to focus on complex cases, it also reduces errors and exposure to benefit fraud.
Hear from our customers
More than 90% of the records we receive have been automated, ensuring our residents, some of whom are the most vulnerable in our communities, have quickly received the financial support they need.
Read about our work
How our benefits automation helps
A unique, single-supplier solution
Fully integrated and embedded within the core revenues and benefits system, requiring no third-party software. Ready to go and easily adaptable.
Rich, customisable functionality
Easily set up for local needs with a comprehensive set of parameters and a simple but powerful rules engine. Provides a summary overview and full audit of all decisions and actions.