Faster and smarter claims processing to provide vital help sooner
Local authorities play a crucial role in enabling vulnerable people to keep their lives as stable as possible through even the most challenging of times. Recent events have put even greater pressure on local authorities to manage benefits claims as quickly as possible to ensure the most vulnerable in society are getting the financial support they need.
Our innovative benefits automation solution, an optional feature of our revenues and benefits platform, enables local authorities to automate the assessment of new claims and changes in circumstances 24/7, reducing the amount of manual processing and checking.
Easy to set up, it mimics the steps your team usually makes to manage assessments from start to finish, explaining why any claims haven’t been successful and providing a full audit trail.
Fast and efficient, our benefits automation is arguably the quickest and most cost-effective way to reduce the administrative burden, cutting processing times from 25 minutes to three minutes, 20 times quicker than the usual manual process. As well as freeing up staff to focus on complex cases, it also reduces errors and exposure to benefit fraud.
Read about our work
Using automation technologies to simplify council tax support
We’ve been helping the Anglia Revenues Partnership to reduce manual processing times for council tax support by automating incoming Universal Credit Data Share (UCDS) records.
Optimising automation to serve citizens more quickly and efficiently
Chorley Council’s Revenues and Benefits team were able to cope with a 100% increase in UC claims by optimising the automation processes they had introduced with Capita.
How our benefits automation helps
Improves citizen experience
Ensures vulnerable individuals and families get the support they need faster with quicker responses to online applications and immediate confirmation of entitlements.
Up to 20 times faster than manual processing with automatic updates to the back office eliminating keying errors, improving data accuracy and ensuring vulnerable citizens get financial support more quickly.
A unique, single-supplier solution
Fully integrated and embedded within the core revenues and benefits system, requiring no third-party software. Ready to go and easily adaptable
Most effective return on investment (ROI)
The quickest, most cost-effective way to reduce the administrative burden - no manual intervention enables smarter working by freeing skilled people to focus on other priorities.
Supports channel shift
Optimised to work with digital forms and also compatible with third party e-forms. Designed and built in collaboration with customers to support you in providing a digital customer experience to your citizens.
Rich, customisable functionality
Easily set up for local needs with a comprehensive set of parameters and a simple but powerful rules engine. Provides a summary overview and full audit of all decisions and actions.
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