Improving outcomes for young people by bringing information together

For teams working with young people, a common frustration is only having fragments of the picture of their lives, making it harder – and more time-consuming – to understand how they can best be supported. Our integrated youth support services software offers intuitive case management tools and analytics which bring together your Capita-recorded information from other departments and agencies, as well as education data such as attendance, attainment, SEND, exclusions, looked after status and free school meals. With a single, shared view of each young person, teams from different youth-related services can work together to identify those at risk, and target and monitor interventions to improve outcomes.

Our user-friendly system allows quicker access to information, featuring a configurable homepage - including client lists and hyperlinks to individual records - alongside intuitive navigation and a single overview of the young person’s chronology. With the admin burden reduced, practitioners can spend more time directly with young people to help prevent them from becoming not in education, employment or training (NEET) or ‘status unknown’ and reflect the young person’s views within their record.

In addition to being fully-statutory compliant and supporting all statutory returns, our unique NCIS check tool provides practitioners with a preview of how the monthly statistics will present to the Department for Education, enabling data to be verified and validated without actually using up any of the five opportunities to submit this.

Youth workers and their support teams are also able to increase engagement with young people by sending SMS reminders, texts and emails from the system, which are automatically integrated into case notes.

How our integrated youth support services software helps

Heads of service and team managers
Performance officers and information officers
Youth workers and support teams
Administrative staff
Young people
Reduced IT infrastructure costs and maintenance Access to education services data for a broader and deeper data set Quicker access to information with a configurable, intuitive homepage Intuitive screens and navigation make it easy to update multiple records with minimal clicks Reduced admin tasks for practitioners frees time to focus on young people and prevent them becoming NEET/ status unknown
Intuitive system which minimises staff training Extract information quickly for reporting See other agencies’ information before even first meeting Expanding and collapsing panels give a quick and easy overview in a single screen of a young person’s chronology to date. Young people can contribute to plans with their practitioners to allow their record to reflect their voice
Powerful analytics for insight to inform policy and target resources Standard and customisable reports Better engagement with texts and emails, integrated into case notes Alerts when other professionals update a key client’s record    


Case study: West Berkshire Council’s School Improvement Team

West Berkshire Council’s School Improvement Team has been using our integrated youth support services software to share key information with schools to give a full picture of the young people they help.

This quick, effective sharing of crucial data has led to faster response times, enabling the team to intervene sooner and to greater effect. Alex Pye, 16-24 Tracking & Engagement Officer, explains: “I can view real-time school attendance data and can see from the patterns when it would be a good day to visit the young person in school if they’re showing problems with attainment, for example.”

“Before, we would receive a termly attendance list from schools – sometimes three months after that young person’s attendance had dropped - giving time for negative learning behaviours to be established as they fall out of the routine of getting up and ready each morning.

“Now, because we’re aware much sooner, we can respond more quickly – it’s really helping in terms of moving those clients forward. Because I can update directly into the system, I can also share crucial information with other teams working with that young person to support other departments more effectively.”

Read the full case study

A day in the life of a youth worker

How our solution helps

I log into Capita’s integrated youth support services system and go to my customised homepage which shows me the young people I’m assigned to as the lead worker and my appointments.

I’ve set up priority need criteria to identify vulnerable young people so I can get in touch to offer early support. I use the currency lapse tool to filter by those due a status check and I see Mark is due to be contacted, but that he’s had recent contact with the youth offending team. My access rights are tailored to my role so I don’t know the details and I email the youth offending officer to see if it’s appropriate to be contacting him at this time.

The system shows a young person has been in touch with our housing team which indicates issues at home. I use the system to contact him to offer support – with a complicated home life, he may push his education to one side so I need to intervene as early as possible. My manager and I then meet to discuss progress on the September Guarantee using the generated reports.

I have an appointment with Becky, who’s been increasingly disengaged with school. An automatic text reminder went to her earlier and I can see on the system she’s replied to confirm she’ll be there. I can access the system on the move to make notes whilst with Becky, who mentions she lives with her mum and disabled brother, and they’re having trouble coping. I use the system to contact a carer support group, and flag to social services that they may need additional support. With access to all the information I need in one place, I can really make a difference to young people’s lives.

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