Collaboration solutions

Our collaboration tools help you improve productivity and customer experience, whilst reducing costs. Move conversations seamlessly between desktops and mobile devices, and convene virtual meetings for instant decisions and a ‘work anywhere’ culture.
Business strategy meeting

Helping your people work better, faster, smarter, anywhere

The work environment and its workforce bear little resemblance to those of just five years ago, and today’s norms will be long gone five years from now. Voice, video and availability status have been integrated into instant messaging, group conference apps, persistent chat and spaces for creating, sharing and storing multiple mediums of business-critical intelligence.

Our collaboration solutions empower your people to adopt these ways of working across multiple platforms. Served from the cloud, the applications enable your employees, on whatever device, to work from anywhere.

The line between ‘in person’ and ‘remote’ is now blurred and by 2025, millennials will comprise 75% of the global workforce. We can help you to identify, deploy and adopt the next generation of collaboration tools for the next generation of employees and customers.

70,000

Telephony users supported across the UK

10,000

Users enabled for MS Teams Direct Routing

1/3 billion

Calls delivered for clients each year

Supporting key local services to keep running during Covid-19

At the start of the Covid-19 pandemic Capita enabled a major UK local authority to vastly accelerate the roll out of Microsoft Teams telephony, when they most need it.

Session initiation protocol (SIP) trunk work was delivered ahead of schedule, enabling the virtual version of an analogue phone line and allowing calls to be made over the internet. In addition, the team also found a way to enhance security by extending their AirWatch mobile device management platform.

The authority was able to communicate effectively with most staff working from home. It has also allowed frontline workers more time to migrate mobile phones when they are trying to help people who need it the most.

How our solutions help

Our experts can help you make informed and conscious collaboration strategy decisions, to avoid excessive complexity or ‘shadow IT’ which causes risks to security and reputational damage.

Working at the forefront of collaborative tools and technology, we have the expertise to help complement your team to plan for sufficient flexibility, deployment speed, intuitive adoption strategies and, ultimately, control of business intelligence.

Whatever inspiration your teams need to do their best work, from Microsoft Office 365 to WebEx meetings and more, we’re ready to roll it out. As the technology evolves, we’ll also keep you up to date with the latest new and exciting tools.

We support you throughout the entire project lifecycle, from strategic decision making through to design, implementation, management and support. We’ll ensure you minimise risk and get the most from your communication and collaboration tools.

Our solutions include:

  •   On-premise and cloud-based unified communication options
  •   Vendor choice, in network and solutions
  •   Intelligent Marketing Numbers – 08xx, 03xx, UK and international
  •   MS Teams voice enablement
  •   SIP routing
  •   34,000 SIP channels carrying business-critical voice
  •   Cloud-based contact centres
  •   Web conference - face to face virtual meetings, including chat, document sharing
  •   Unified communications - including voice, email, messaging and presence
  •   Telepresence - high definition video conferencing
  •   Office 365 - including Teams, Yammer, Outlook, Excel, Word, PowerPoint and Delve

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