Creating future-focused retailers through intelligent solutions
Long-established retailers are facing a do or die scenario as the previous battlegrounds of location and price points give way to the new turf wars of service, innovation, brand and ever increasing expectations of the online shopping experience. Key to this is the explosion in the amount of data available about the consumer – and the retailers' ability to make the most of it.
We're helping the retail industry meet increasing consumer expectations with services that improve online and in-store performance.
Our digital solutions evaluate data from customer interactions, so firms can develop personalised customer journeys and promotions, and reduce costs. We provide highly trained customer contact teams that, supported by social media monitoring and data analysis, have significantly increased sales for major high street firms, such as Marks & Spencer and Debenhams. We also help retailers streamline other operational processes and optimise energy consumption.