Chairman's introduction
It’s been a significant year
Capita is in transition as, under new leadership, our people restructure and rebuild the business. A major turnaround, affecting every aspect of the business, is being undertaken. A corporate purpose has been defined for Capita for the first time. We are working towards our stated objectives of a return to organic growth and sustainable free cash flow.
We’ve drawn a line under the past, simplified and strengthened, and are regaining forward momentum. I believe we can now look forward positively to what a transformed and repositioned Capita can truly become.
It’s been a significant year in the story of Capita, with positive steps taken towards the creation of a truly diverse, responsible, sustainable and digitally-enabled organisation.
We must make sure we deliver consistently on our contracts and commitments, and follow through with our corporate purpose. There needs to be a relentless focus on earning the respect and trust of all our stakeholders, including our fellow shareholders, to whom we remain grateful and who have been very supportive throughout the many changes and challenges of the past year.
“Positive steps have been taken towards the creation of a truly diverse, responsible, sustainable and digitally-enabled organisation.”
CEO review
Our transformation is on track
It’s now been more than a year since I joined Capita and the company has achieved a considerable amount. We have launched a multi-year transformation process and are rebuilding the organisation. Our mission is to become ‘One Capita’, an integrated and refocused business, successful and sustainable, with stronger client relationships. We want to make a positive, responsible contribution to society and be a force for good. From the financial perspective, the business will be more predictable, more profitable and sustainably cash-generative.
This has meant going back to fix the fundamentals and devising a new strategy, underpinned by a company-wide purpose and clear new operating model. We are continuing to execute our strategy – to simplify, strengthen and succeed – and have made real progress on remedying many of the basics. Over the past year, our thousands of people, in the UK and abroad, have proved very resilient. Important work has been done every day, aimed at delivering better outcomes for all stakeholders – our people, shareholders, clients, suppliers and the communities we serve.
As a more simplified and strengthened company, Capita will be well prepared to take advantage of the opportunities that lie before us in a fast-moving world. I am confident we will maintain our reforming momentum over the coming year – and am excited about the prospects for a successful, technology-driven, digitally-enabled Capita.
“Our operating model is our single biggest lever of change. It’s the blueprint for how we run the company and makes the reforming Capita real for all stakeholders.”
Financial performance
Review from chief financial officer: We are simplifying and strengthening
I joined the Board in January this year, and have spent time meeting our people, clients, suppliers, shareholders and other stakeholders to gain a better understanding of the business. What has struck me most is the importance to our clients and customers of the services we provide and the commitment of our people to creating better outcomes.
In 2018 we developed and started to deliver on the strategy – simplify, strengthen and succeed – as part of which we launched a multi-year transformation plan, started to simplify Capita and progressed work to make our cost base more competitive. We strengthened the balance sheet by raising new equity and disposing of some non-core businesses. We delivered adjusted profit1 in line with the January 2018 trading update and remain on track with work to deliver our 2020 financial targets.
As part of our plan to strengthen the balance sheet, we launched a rights issue on 23 April, which received shareholder approval on 9 May and successfully completed later that month. The rights issue raised £701m gross proceeds and £663m after expenses, with a take-up rate of 97.3%.
“What has struck me most is the importance to our clients and customers of the services we provide and the commitment of our people to creating better outcomes.”
Financial highlights
We have good revenue visibility
The majority of our revenue is underpinned by contracts with clients.
Divisional performance
We are currently reporting our financial performance across six separate operating divisions.
Software
People Solutions
Customer Management
Government Services
IT & Networks
Specialist Services
Key performance indicators
Financial KPIs
Non-financial KPIs
Discover more
Results and presentations
View our full library of financial results, reports and investor presentations.
Corporate governance
Capita is committed to maintaining high standards of corporate governance.