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      Transforming public sector estates for financial sustainability
      Explore how strategic estate management helps the public sector cut costs, boost efficiency, and build long-term financial resilience across vital services.
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      Revive the financial services experience through smarter customer journeys
      We look at how the financial services industry can enhance customer experience even amongst economic uncertainty and regulatory scrutiny.
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      Trading update for the five months ended 31 May 2025
      We’re on track to deliver the cost reduction programme by end 2025 and continue to expect the margin benefit to be weighted to the second half of the year.
      Capita leverages Salesforce’s Agentforce, aiming to become the UK’s leading agent-driven outsourcing solution
      Salesforce announced that Capita is deploying Agentforce, Salesforce’s digital labour platform, to become the leading agentic BPO organisation in the UK.
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      Featured news

      Trading update for the five months ended 31 May 2025
      We’re on track to deliver the cost reduction programme by end 2025 and continue to expect the margin benefit to be weighted to the second half of the year.
      Capita leverages Salesforce’s Agentforce, aiming to become the UK’s leading agent-driven outsourcing solution
      Salesforce announced that Capita is deploying Agentforce, Salesforce’s digital labour platform, to become the leading agentic BPO organisation in the UK.
      View more
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      Featured news

      Trading update for the five months ended 31 May 2025
      We’re on track to deliver the cost reduction programme by end 2025 and continue to expect the margin benefit to be weighted to the second half of the year.
      Capita leverages Salesforce’s Agentforce, aiming to become the UK’s leading agent-driven outsourcing solution
      Salesforce announced that Capita is deploying Agentforce, Salesforce’s digital labour platform, to become the leading agentic BPO organisation in the UK.
      View more
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      Featured news

      Trading update for the five months ended 31 May 2025
      We’re on track to deliver the cost reduction programme by end 2025 and continue to expect the margin benefit to be weighted to the second half of the year.
      Capita leverages Salesforce’s Agentforce, aiming to become the UK’s leading agent-driven outsourcing solution
      Salesforce announced that Capita is deploying Agentforce, Salesforce’s digital labour platform, to become the leading agentic BPO organisation in the UK.
      View more
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Learning & development

Capita aims to enhance CX and staff skillset in 100-strong AI Academy

Capita
Capita has launched a new AI training Academy in partnership with Multiverse, delivering more than 100 AI apprenticeships to leverage AI responsibly.
03/09/2024
3 Mins read
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Capita plc Half Year Results 2024

Capita
Improved margin with good progress on cost reductions underpinning unchanged underlying full year profit expectations.
02/08/2024
3 Min reads
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Digital & technology

Capita to transform its customer and citizen experience offerings with Generative AI capability in its contact centres

Capita
Capita has unveiled Agent Suite, a customer service Gen AI tool to streamline and enrich the experience for clients, their customers, citizens and agents.
31/07/2024
2 Mins read
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Capita advances approach to next-generation AI with Microsoft

Capita
Capita plc is leveraging GenAI solutions from Microsoft to transform the workplace for Capita colleagues, deliver better outcomes for clients, and help support growth.
29/07/2024
2 Mins read
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Capita agrees sale of Capita One

Capita
Capita has agreed to sell its standalone software business Capita One to Orchard Information Systems Limited in a deal that values Capita One Limited at £200m.
09/07/2024
6 Mins read
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Capita renews contract to administer the Royal Mail Statutory Pension Scheme

Capita
Capita has renewed its contract with the Cabinet Office to administer the Royal Mail Statutory Pension Scheme (RMSPS) for six years from 2026.
02/07/2024
2 Mins read
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Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.

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