Capita today announces it has been awarded a contract renewal with Tesco Mobile worth £30m, running to August 2027.
This contract builds on the highly successful eight-year partnership between Tesco Mobile and Capita and is the third renewal with the client.
In the past few months, Capita’s partnership with Tesco Mobile has seen the company recognised for its market-leading service, winning Best Customer Service Award at the Mobile Industry Awards 2024 in September and securing the top position of the Ofcom league table for fewest complaints per 100,000 customers in quarter one of 2024.
Capita will continue to manage inbound customer service, telesales and renewal calls for Tesco Mobile and will service this new contract from its Cape Town site in South Africa.
Corinne Ripoche, CEO of Capita Experience said: “I’m proud to reaffirm our long-standing partnership with Tesco Mobile. Our commitment to delivering the highest quality service to customers remains unwavering. Together, we will continue to set the standard for excellence and innovation in our industry.”
Capita is a modern outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We play an integral role in society - our work matters to the lives of the millions of people who rely on us every day. www.capita.com
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