Humanising digital CX: balancing automation and empathy Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. Read more
CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Central government Critical national infrastructure Defence Education Financial services Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Topic Artificial intelligence Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Data and analytics Digital & technology Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Social care Social value Vulnerability Workforce development Central government Clear filter Showing 58 search results Central government Corporate information Data and analytics Company news Capita signs contract with HMRC to provide contact centre analytics Capita announces today it has signed a new contract with Her Majesty’s Revenue and Customs (HMRC) to provide voice analytics and quality management services for HMRC to use in its contact centres. 30/07/2021 News Central government Education Corporate information Responsible business Social value Company news Tackling digital exclusion with the Digital Futures Project Capita Local Public Services, together with Young Westminster Foundation and Westminster City Council, delivered the Digital Futures Project to tackle digital exclusion during the Covid-19 pandemic and associated lockdown from March 2020. 28/06/2021 3 mins read News Central government Critical national infrastructure Defence Education Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Corporate information Capita plc (Capita) remains on track to deliver growth and strengthen its balance sheet Market update: Capita remains on track to deliver revenue growth in 2021, for the first time in six years, despite the ongoing impact of COVID lockdowns, in particular in its Specialist Services division. 21/06/2021 2mins News Central government Defence Corporate information Learning & development Newsroom Company news Capita takes over the running of Royal Navy training Today, Capita will take over the running of a significant proportion of the Royal Navy shore-based training. 01/04/2021 2 minutes News Central government Justice & policing Corporate information Newsroom Company news Capita supports MoJ to deliver the first national rollout of sobriety tags in England The Electronic Monitoring Service (EMS), part of Capita’s Government Services division, is supporting the Ministry of Justice (MoJ) to deliver the first national rollout of sobriety tags across England, as part of the Alcohol Abstinence and Monitoring Requirement (AAMR). 30/03/2021 2 mins read News Central government Critical national infrastructure Defence Education Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Corporate information Digital & technology Learning & development Newsroom Company news EdTech firm Obrizum set to disrupt corporate learning & development in 2021 Obrizum Group has announced today its partnership with Capita, as it targets a major overhaul of the corporate learning and development market in 2021. 22/03/2021 5 mins read News Pagination First page « First Previous page ‹ Previous … Page 5 Page 6 Current page 7 Page 8 Page 9 … Next page Next › Last page Last »