Humanising digital CX: balancing automation and empathy Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. Read more
CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Central government Critical national infrastructure Defence Education Financial services Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Topic Artificial intelligence Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Data and analytics Digital & technology Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Social care Social value Vulnerability Workforce development Central government Clear filter Showing 58 search results Central government Defence Corporate information Newsroom Company news Capita selected as winning bidder for Royal Navy training contract Capita plc today announces that it has been selected as the winning bidder to provide training services to the Royal Navy and the Royal Marines. 18/12/2020 3 mins read News Central government Defence Corporate information Newsroom Company news Capita secures Army recruitment contract extension Capita plc today announces it has been awarded a contract extension with the Ministry of Defence (MoD) to continue to deliver the recruitment service for the British Army. 11/12/2020 3 mins read News Central government Corporate information Learning & development Newsroom Company news Capita appointed to £7.5bn DWP employment and health framework Capita has been appointed to the Department for Work and Pensions’ (DWP) renewed and enhanced Commercial Agreement for Employment and Health Related Services (CAEHRS) framework. 06/10/2020 3 mins read News Central government Critical national infrastructure Defence Education Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Corporate information Newsroom Financial news Capita plc Half Year Results 2020 Capita plc has today announced our 2020 Half Year Results. 18/08/2020 News Central government Critical national infrastructure Defence Education Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Corporate information Newsroom Financial news Capita plc announces 2019 Full-Year Results Capita Capita plc announces our 2019 Full Year Results on 5 March. 05/03/2020 4 Mins read News Central government Critical national infrastructure Defence Education Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Corporate information Newsroom Financial news Capita plc Half-Year Results 2019 Capita Capita plc has today announced their 2019 half-year results. 01/08/2019 4 Mins read News Pagination First page « First Previous page ‹ Previous … Page 6 Page 7 Page 8 Current page 9 Page 10 Next page Next › Last page Last »