Humanising digital CX: balancing automation and empathy Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. Read more
CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Central government Critical national infrastructure Defence Education Financial services Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Topic Artificial intelligence Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Data and analytics Digital & technology Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Social care Social value Vulnerability Workforce development Showing 202 search results Corporate information Newsroom Capita agrees to sell its resourcing businesses Capita Capita announces it has agreed to sell its resourcing businesses Capita Resourcing, HR Solutions and ThirtyThree to Inspirit Capital, for £21m. 06/03/2023 3 Min reads News Central government Critical national infrastructure Defence Education Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Corporate information Capita plc Full Year Results 2022 Capita Capita Chief Executive Officer, Jon Lewis, has announced Capita plc’s Full Year Results 2022. 02/03/2023 3 Min reads News Central government Education Corporate information Learning & development Newsroom Capita appointed by Department for Education to support schools and Multi Academy Trusts (MATs) implement flexible working Capita Capita has been awarded a new contract to deliver a programme for culture change and promote flexible working practices in English schools. 22/02/2023 2 Min reads News Central government Education Learning & development Social value Vulnerability Newsroom Flagship Turing Scheme unlocks third year of global opportunities for young people Capita Thousands of young people from all backgrounds across the UK are to get the chance to study and work abroad thanks to flagship government scheme. 14/02/2023 3 Min reads News Central government Defence Digital & technology Learning & development Newsroom Kongsberg Digital to provide cutting-edge simulation technology to the Royal Navy Capita A new suite of navigation simulators for the Royal Navy will be rolled out this year as part of Project Selborne’s modernisation of Royal Navy training. 14/02/2023 3 Min reads News Central government Defence Learning & development Social value Newsroom Leading UK companies sign commitment to hire military veterans in bid to bridge digital skills gap Capita Capita joins 15,000 Futures initiative to help armed forces veterans find meaningful employment in technology and digital roles after leaving the military. 19/01/2023 3 Min reads News Pagination First page « First Previous page ‹ Previous … Page 16 Page 17 Current page 18 Page 19 Page 20 … Next page Next › Last page Last »
