Climate change hub

Tackling climate change, reducing our environmental impact and supporting our clients and suppliers to do the same
green energy installations


Climate change is one of the defining issues of our time and it has never been more important for businesses to commit to drastically reducing emissions and avoid the irreversible consequences of global warming.

As a purpose-led, responsible business, Capita is committed to its responsibility in the fight against climate change. We are dedicated to reducing our environmental impact and supporting our clients and suppliers to do the same - and as a business of over 55,000 people across the world, we know that if we work together, we can make a real difference.

Science based 1.50C greenhouse gas (GHG) reduction targets

In February this year we set our science-based carbon emissions reduction targets for energy use, business travel and supply chain in line with global ambitions to limit warming to 1.50C. We have committed to reducing absolute scope 1,2 and 3 (business travel) GHG emissions 46% by 2030 from a 2019 base year. We have also committed that 50% of suppliers by spend covering purchased goods and services and capital goods will have science-based targets by 2025. These targets have been verified by the Science Based Targets initiative (SBTi) and form the foundation for our road to net zero.

Science based net zero carbon targets

Underpinned by these science-based targets, we have set out an ambitious and far reaching roadmap to take us to Net Zero by 2035. These are challenging targets, that we as an organisation are committed to at every level. Our three phased approach that will see us reach operational net zero by 2025; operational and business travel net zero by 2030; and full net zero by 2035 including our supply chain, ahead of the UK Government target of 2050.

It is only through continuing to challenge ourselves and set setting ambitious targets that we can fulfil our purpose – to create better outcomes for all.

Cyclist passing Big Ben in London

Featured highlights

Harnessing our collective power to reach Net Zero

Capita CEO, Jon Lewis discusses why the challenge of the global climate emergency requires collective action and for every part of society – from governments, to businesses, organisations and citizens – to achieve the common goal of reaching Net Zero.

Click to read the blog

NEWS: Capita introduces ‘virtual first’ meetings approach

Capita today announces that it is making all meetings screen-based by default, even after Covid restrictions end, as it looks to reduce corporate travel by 75pc by the end of the decade

Click to read news release

‘We’ve established a net-zero delivery work stream and executive pay is linked to achieving it’

Katja Hall, Capita’s Chief Corporate Affairs and Marketing Officer, speaks to The Telegraph about our net zero strategy and shares how we’re harnessing the power of our colleagues, suppliers and partners to achieve our goals.

Read more

How hybrid working can support UK firms’ net-zero

The Telegraph reports on the latest findings from the Capita Institute, exploring how the widespread move to new ways of working could contribute to organisations’ drive towards meeting carbon emission targets.

Read more

A roadmap to 2035

Richard Walker, Head of Environment at Capita, writes for the CBI about our three-phased approach to achieving net zero and the key initiatives that will engage our colleagues, clients and suppliers to achieve our targets.

Read the article on the CBI website
Net Zero LinkedIn pulse article
Net Zero LinkedIn pulse article


Richard Walker, Head of Environment, Capita, caught up with one of our key partners - James Meacher, Associate Director at Corporate Citizenship - to talk about five key trends, challenges and opportunities for businesses in light of COP26 bringing together world leaders to discuss the biggest environmental challenges facing our planet.

Click here to read the article (external)


In our third pulse survey in the great opportunity debate series, we take a closer look at personal, organisational and industry attitudes to sustainability, what initiatives organisations have launched in pursuit of net zero, and the impact Covid-19 has had on achieving sustainability targets.

Click here to explore our findings
The Great Opportunity Reports

Our net zero timeline

Underpinned by science-based targets, we have set out an ambitious roadmap to take us to Net Zero by 2035.

Milestone 1: Operational net zero

*By 2025

Neutralise operational scope 1&2 emissions

Milestone 2: Operational + travel net zero

*By 2030

Neutralise operational scope 1&2 + business travel emissions

Milestone 3: Full net zero completion

*By 2035

Neutralise operational scope 1&2 + business travel + supply chain

Our actions for each milestone

Click any of the tabs below to get a summary explanation of the mitigation actions for each milestone.

    1. Switch electricity to renewable on all properties (bar 10%)

    2. Start to switch boilers from gas to electric

    3. Where possible move fleet from vehicles to EVs

    4. Renewable energy certificates (elec) and carbon credits (gas and fuel) to cover non-renewable utilities purchases

    5. Engage with suppliers to set science-based targets, support them to decarbonise their operations. 55% of suppliers by spend to have set science based targets

    1. Reduce business travel emissions by 75% from 2019’s baseline

    2. Consider more stringent business travel policies, reduce air travel, flexible home-/remote-working options

    3. Achieve 75% decrease in business mileage

    4. All employee mileage including cash allowance and private cars to be in EVs by 2032.

    5. Consider offering incentives through mileage reimbursement, revised company car schemes and hire car policy to achieve this.

    6. Carbon credits to cover residual emissions

    7. Engage with suppliers to set science-based targets, support them to decarbonise their operations. 85% of suppliers by spend to have set science based targets

    1. Engage with suppliers to set science-based targets, support them to decarbonise their operations

    2. Carbon credits strategy options being developed which could mitigate potential price rises and support the biodiversity agenda

    Glossary of key words and phrases

    Click any of the tabs below to get a summary explanation of the terms used on this page.

      The 2021 United Nations Climate Change Conference, also known as COP26, is the 26th United Nations Climate Change conference. The summit is attended by world leaders from countries that signed the United Nations Framework Convention on Climate Change (UNFCCC) and is scheduled to be held in Glasgow between 1 and 12 November 2021. The summit will bring together world leaders to discuss the global environmental challenges and how together, we can lay plans to tackle them.

      The practice of balancing a company’s emissions with an equivalent amount of carbon credits.

      Reduction of Green House Gas (GHG) emissions at the rate consistent with that required to limit warming to 1.5ºC and neutralise the impact of any source of residual emissions that remains unfeasible to be eliminated by permanently removing an equivalent amount of atmospheric carbon dioxide

      Reaching net-zero emissions requires neutralizing a company’s residual GHG emissions within it’s own value chain (supply chain, operations, products and services) with an equivalent amount of carbon removals. An effective neutralization strategy involves removing carbon from the atmosphere and storing it for a long-enough period to fully neutralize the impact of any GHG that continues to be released into the atmosphere. e.g. tree planting, carbon capture and storage.

      While reaching a balance between emissions and removals is the end goal of a net zero journey, companies should consider undertaking efforts to compensate unabated emissions in the transition to net-zero to contribute to the global transition to net-zero. These are measures that companies take to prevent, reduce or eliminate sources of GHG emissions outside their value chain e.g. participation in schemes to prevent de-forestation.

      These are certificates purchased to confirm tonnage of carbon neutralisation / compensation and should be verified by credible schemes such as VCS or Gold Standard.

      Carbon capture and storage or carbon capture and sequestration is the process of capturing carbon dioxide (CO2) before it enters the atmosphere, transporting it, and storing it (carbon sequestration) for centuries or millennia.

      Scope one refers to all direct emissions from an organisation including gas boilers, fleet vehicles and air-conditioning gas leaks, while scope two includes all indirect emissions including heat, electricity and steam purchased and used.

      All other indirect emissions from sources an organisation does not own or control, such as emissions associated with business travel, procurement, sales, transport, waste, and water.

      Ensures that companies reduce their emissions in line with the goals of the Paris Agreement and are externally validated by the Science Based Targets initiative (SBTi).

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