Workplace IT

People and culture

Value for money – employers matter too


Local government

Adjusting to the new normal - why local development plans will be key to kickstarting local economies


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Customer experience

How do you sell big ticket items without the handshake?


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Technology

Covid-19 and the need to focus on what really matters during difficult times


eCommerce & Optimisation

People and culture

How organisations can build a culture of learning


Customer service representatives

Customer experience

Supporting frontline teams with vulnerable customer conversations


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Healthcare

Embracing digital transformation in healthcare to support the vulnerable


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Human resources

The future of work: Learning in the flow of life


UK car showroom

Financial

The changing face of motor finance, driven by Covid-19


Dividends

Human resources

Recover, reimagine, rebuild


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Financial

Financial health and wellbeing – how can businesses best support their customers?


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Local government

Digitising democracy with Lambeth Council


Fire fighters putting out fire

Public safety

The control room of the future


College staircase

Higher education

Overcoming unexpected challenges to create a more resilient, sustainable future


Education Services

Education

The future of education in the new normal


Locations

Transport

All change: rail, digital and Covid-19


Health

Healthcare

How Covid-19 will change the way we care for people’s health in the future


Office meeting

Artificial intelligence

AI and blockchain in human resources


London Underground - moving train

Environmental

Post-Covid-19 commuting and the road to zero. What lies ahead?


Complaints

Customer experience

10 key steps to mobilise a contact team in days


Server room

Technology

Rebalancing your network after Covid-19


Complex service delivery

Technology

The case for using technology for team building in a time of social isolation


Insight-Are agile people the key to delivering digital transformation?

Workplace

The new normal – agility in the face of adversity (Part 2)


Man working in home office

Local government

Working better together to help local authorities continue delivering support through the Covid-19 crisis


Hospital staff

Healthcare

Covid-19 has been catalyst for rapid change and should be a wake-up call for the next pandemic


Construction worker on site with planning documents

Local government

How local authority building control teams can become more resilient


Warehouse

Workplace

The new normal – agility in the face of adversity (Part 1)


Building surveyor

Local government

Remote support in building control: how to take back control in challenging times


Business man working from home using mobile

People and culture

Being emotionally intelligent and empathetic in a VUCA world


Customer service representatives

Customer experience

What next for the call centre?


Man in kitchen paying bills

Automation

Why automation is key to helping councils manage the benefits claims surge


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Local government

Supporting local government with disbursing business rate grants


Our work

Customer experience

Delivering improved 24/7 emergency support to citizens through shared services

Capita’s out of hours call handling services is making sure council residents receive the right help, quickly and efficiently, at any time of the day or night.

Read the full case study
Our expertise Local government services
Central government

Supporting the launch and operation of the world’s largest Ultra-Low Emission Zone (ULEZ)

Since launch in April, ULEZ has reduced NO2 emissions in London by 20%, protecting Londoners from harmful levels of pollution.

Read the full case study
Our expertise Central government services
Education

Getting vulnerable young people, the education and skills funding they need

We’re reducing processing times for student bursary applications from an average of 23 to 3 days

Read the full case study
Related insight In education, being data literate is not an optional skill anymore
View all case studies

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