Workplace IT

People and culture

Value for money – employers matter too


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Customer experience

How do you sell big ticket items without the handshake?


eCommerce & Optimisation

People and culture

How organisations can build a culture of learning


Customer service representatives

Customer experience

Supporting frontline teams with vulnerable customer conversations


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Healthcare

Embracing digital transformation in healthcare to support the vulnerable


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Human resources

The future of work: Learning in the flow of life


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Financial

The changing face of motor finance, driven by Covid-19


Dividends

Human resources

Recover, reimagine, rebuild


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Local government

Digitising democracy with Lambeth Council


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Public safety

The control room of the future


Education Services

Education

The future of education in the new normal


Locations

Transport

All change: rail, digital and Covid-19


Office meeting

Artificial intelligence

AI and blockchain in human resources


London Underground - moving train

Environmental

Post-Covid-19 commuting and the road to zero. What lies ahead?


Complaints

Customer experience

10 key steps to mobilise a contact team in days


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Technology

Rebalancing your network after Covid-19


Complex service delivery

Technology

The case for using technology for team building in a time of social isolation


Insight-Are agile people the key to delivering digital transformation?

Workplace

The new normal – agility in the face of adversity (Part 2)


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Local government

Working better together to help local authorities continue delivering support through the Covid-19 crisis


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Local government

How local authority building control teams can become more resilient


Warehouse

Workplace

The new normal – agility in the face of adversity (Part 1)


Building surveyor

Local government

Remote support in building control: how to take back control in challenging times


Business man working from home using mobile

People and culture

Being emotionally intelligent and empathetic in a VUCA world


Customer service representatives

Customer experience

What next for the call centre?


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Local government

Supporting local government with disbursing business rate grants


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