Insurance and pensions Why we should all be resolving to up our pensions game in 2021 Data and analytics The three approaches to data that could transform policing in 2021 Customer experience Can a new approach to collections help the utilities industry solve its customer satisfaction challenge? Cloud Capturing your cloud assets Financial Defined Benefit (DB) pension scheme funding: 2020 reflection and predictions for 2021 Local government Local government services, reimagined Human resources Taking the stress out of background checks for new employees and their employers Local government Leading remote planning teams demands a fresh approach Technology Three of Capita’s female leaders discuss how they got ahead in male-dominated industries Transformation Where practical reflective learning provides a tonic to the spirit of innovation Artificial intelligence Driving healthcare efficiencies through the power of AI and automation Customer experience The future of customer experience – it’s not binary, it’s a blend Transformation Seven ways to build for agility Central government Getting public funds into the right hands Transport Airports and climate resilience People and culture Are we at risk of missing the point? Automation Automation in local government: Is it time to trust the machines? Human resources Helping new employees to get up to speed with automated background checks Transformation How agility can help organisations meet the challenges of an uncertain world Future of learning Technology to the fore as the learning revolution gathers pace Transport Aviation and the Carbon Problem Customer experience Improving customers’ collections experience with data analytics Utilities Key trends in the energy sector Local government Local government Q&A series: Local plans Education Inspiring school staff with effective leadership Central government Empowering secure teamwork with new approaches to remote access Digital Launching new-order disruption – legacy brands’ resource advantage Customer experience Retailers can't delay in making customer experience effortless Insurance and pensions Government concludes review of inflation measure that impacts investments, pensioners and trustees Responsible business The Capita Ability Network and the importance of disability inclusivity Insurance and pensions Putting pensions in members’ pockets with a mobile-first strategy Institute The Great Opportunity? Podcast episode 3: Financial services Pagination Current page 1 Page 2 … Page 9 Next page Next page Next Our work 1 2 3 Customer experience Delivering improved 24/7 emergency support to citizens through shared services Capita’s out of hours call handling services is making sure council residents receive the right help, quickly and efficiently, at any time of the day or night. Read the full case study Our expertise Local government services Central government Supporting the launch and operation of the world’s largest Ultra-Low Emission Zone (ULEZ) Since launch in April, ULEZ has reduced NO2 emissions in London by 20%, protecting Londoners from harmful levels of pollution. Read the full case study Our expertise Central government services Education Getting vulnerable young people, the education and skills funding they need We’re reducing processing times for student bursary applications from an average of 23 to 3 days Read the full case study View all case studies Latest News Company news Capita launches solution to help serve customers better through real-time voice analytics Company news Capita network continues to support East Coast & Hertfordshire Control Room Consortium Company news Capita signs contract to deliver Royal Navy training Company news Capita selected as winning bidder for Royal Navy training contract Company news Agreement to sell Education Software Solutions Company news Capita secures Army recruitment contract extension Company news Capita delivers live video-streaming software to Surrey and West Sussex fire and rescue services See all media