Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
Insights graphic

Customer experience

The importance of responsible selling this Black Friday

Lone person in office


Government venturing report

Customer service rep

Customer experience

Empathy: meeting customer expectations and delivering on needs

Pupils in school social distanced with masks


The Spending Review: lifelong learning and access for all

UK Homes

Financial and banking

Now is the time to transform the home buying experience



Using the past to predict the future with actuarial modelling

Online shopping

Customer experience

The post-pandemic customer is king once again

Team Discussion


Adjusting to a changing world? Read our latest research

Customer on phone

Customer experience

How can telcos transform digital services for their corporate customers?

Cyber security - hacker

Cyber security

Education, education, education – the key to effective cyber security

School children using tech

Further education

Why CPD is key to achieving better outcomes for children and young people



It’s time to use your actuaries as a force for good

Businessman using phone in home office

Customer experience

The emerging customer experience in telecoms

Net_Zero_Header (1)_800*600


The cost of reaching net zero and the perilous consequences if we don’t