School children using tech

Our thinking

What role does artificial intelligence and technology play in learning?


Busy office

Our thinking

Seven tips for a better peak


Man using laptop

Our thinking

Which disruptive technologies are changing the future of customer experience?


Lady in public transport using lalptop

Our thinking

Segmenting data to find the keenest customers


Red electric vehicle

Our thinking

Supercharging the EV revolution


School classroom

Our thinking

10 changes AI could have on eduction in the next decade


Office discussion looking at laptop

Our thinking

Using machines to complement humans


Customer service representatives

Our thinking

Not at Davos - The skills dilemma


Insight-Will new technologies prove so disruptive that we don’t need marketing?

Perspective

Customers are a disruptive force in retail. So disrupt back.


Meeting to discuss data

Our thinking

How can local authorities maximise collections?


Laptop and graphic

Our thinking

Why 2020’s technology will take customer experience somewhere new


Lady on laptop at home

Our thinking

Why your customer experience is just 3% away from making you a market leader


Online shopping

Our thinking

How can retailers turn a seamless experience into a sales driver?


Conference

Our thinking

Rebranding planning - attracting new entrants to the planning profession


Oxford, UK

Our thinking

Location shouldn’t be a barrier to accessing planning resource


Analysts

Our thinking

Supply and demand – achieving resilience for growth in uncertain times


Early careers

Perspective

The future of learning


Virtual assistant

Perspective

Will the likes of Alexa be our new personal financial advisors?


Digital inclusion

Perspective

Disrupt or die: why standing still is not an option


Property & Infrastructure

Perspective

The internet of things - making high-risk insurance markets smarter


Lady in public transport using lalptop

Perspective

Why customer experience really matters in digital security


Data & Analytics

Perspective

When it comes to code, less is more… much more!


Insight-Engaging parents in learning: harnessing the power of communication

Our thinking

Longevity and learning: education now for health in the future


Capita and TED event

Our thinking

Capita and TED - The information advantage


Capita and TED event - presentation

Our thinking

Capita and TED – The future of food


Industry insight - Telco’s Experience Problem

Perspective

Telcos' customer experience problem


Industry insight - Preventing c-mex leakage in water companies

Perspective

Preventing C-MeX leakage in water companies


Power network

Perspective

Using AI to power electricity networks


Office workers

Our thinking

Ensuring colleagues are treated fairly through our Real Living Wage commitment


Procurement frameworks

Our thinking

Taking the robot out of the human: how robotic process automation can help your organisation


School classroom

Our thinking

In education, being data literate is not an optional skill anymore


Reimagining healthcare

Perspective

Capita and TED - Re-imagining healthcare


Our work

Our work

Delivering improved 24/7 emergency support to citizens through shared services

Capita’s out of hours call handling services is making sure council residents receive the right help, quickly and efficiently, at any time of the day or night.

Read the full case study
Our expertise Local government services
Our work

Supporting the launch and operation of the world’s largest Ultra-Low Emission Zone (ULEZ)

Since launch in April, ULEZ has reduced NO2 emissions in London by 20%, protecting Londoners from harmful levels of pollution.

Read the full case study
Our expertise Central government services
Our work

Getting vulnerable young people, the education and skills funding they need

We’re reducing processing times for student bursary applications from an average of 23 to 3 days

Read the full case study
Related insight In education, being data literate is not an optional skill anymore
View all case studies

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