Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
Insights graphic
Analysing data

Our thinking

Planning effectively and anticipating customer needs with data analytics

Future of learning

Creating a better financial future for young people with a fun challenge



How smart meter data can stop us running out of water

Central government

Why employability programmes are key to ensuring opportunities for all

Customer experience

The workplace of the future: post-pandemic practices to benefit all stakeholders


Why digital inclusion isn't IT's problem


Carbon capture: the unsung hero on the route to net zero

Future of work

Empowering your people with an intentional approach to the hybrid workplace


Digital retail – what really matters to customers post-pandemic

Customer experience

Flexible “Goldilocks” CX: AI and automation to make humans smarter

Central government

Meeting citizens’ changing needs with continuing digital transformation


The future of education a year on