School children using tech

Our thinking

What role does artificial intelligence and technology play in learning?


Busy office

Our thinking

Seven tips for a better peak


Man using laptop

Our thinking

Which disruptive technologies are changing the future of customer experience?


Lady in public transport using lalptop

Our thinking

Segmenting data to find the keenest customers


Red electric vehicle

Our thinking

Supercharging the EV revolution


School classroom

Our thinking

10 changes AI could have on eduction in the next decade


Office discussion looking at laptop

Our thinking

Using machines to complement humans


Customer service representatives

Our thinking

Not at Davos - The skills dilemma


Insight-Will new technologies prove so disruptive that we don’t need marketing?

Perspective

Customers are a disruptive force in retail. So disrupt back.


Meeting to discuss data

Our thinking

How can local authorities maximise collections?


Laptop and graphic

Our thinking

Why 2020’s technology will take customer experience somewhere new


Online shopping

Our thinking

How can retailers turn a seamless experience into a sales driver?


Conference

Our thinking

Rebranding planning - attracting new entrants to the planning profession


Analysts

Our thinking

Supply and demand – achieving resilience for growth in uncertain times


Early careers

Perspective

The future of learning


Virtual assistant

Perspective

Will the likes of Alexa be our new personal financial advisors?


Digital inclusion

Perspective

Disrupt or die: why standing still is not an option


Property & Infrastructure

Perspective

The internet of things - making high-risk insurance markets smarter


Lady in public transport using lalptop

Perspective

Why customer experience really matters in digital security


Data & Analytics

Perspective

When it comes to code, less is more… much more!


Capita and TED event

Our thinking

Capita and TED - The information advantage


Capita and TED event - presentation

Our thinking

Capita and TED – The future of food


Industry insight - Telco’s Experience Problem

Perspective

Telcos' customer experience problem


Industry insight - Preventing c-mex leakage in water companies

Perspective

Preventing C-MeX leakage in water companies


Power network

Perspective

Using AI to power electricity networks


Reimagining healthcare

Perspective

Capita and TED - Re-imagining healthcare


Our work