Insight-Will new technologies prove so disruptive that we don’t need marketing?

Perspective

Customers are a disruptive force in retail. So disrupt back.


Meeting to discuss data

Our thinking

How can local authorities maximise collections?


Laptop and graphic

Our thinking

Why 2020’s technology will take customer experience somewhere new


Online shopping

Our thinking

How can retailers turn a seamless experience into a sales driver?


Conference

Our thinking

Rebranding planning - attracting new entrants to the planning profession


Analysts

Our thinking

Supply and demand – achieving resilience for growth in uncertain times


Early careers

Perspective

The future of learning


Virtual assistant

Perspective

Will the likes of Alexa be our new personal financial advisors?


Digital inclusion

Perspective

Disrupt or die: why standing still is not an option


Property & Infrastructure

Perspective

The internet of things - making high-risk insurance markets smarter


Lady in public transport using lalptop

Perspective

Why customer experience really matters in digital security


Human Capital Management Systems

Perspective

When it comes to code, less is more… much more!


Capita and TED event

Our thinking

Capita and TED - The information advantage


Capita and TED event - presentation

Our thinking

Capita and TED – The future of food


Industry insight - Telco’s Experience Problem

Perspective

Telcos' customer experience problem


Industry insight - Preventing c-mex leakage in water companies

Perspective

Preventing C-MeX leakage in water companies


Power network

Perspective

Using AI to power electricity networks


Reimagining healthcare

Perspective

Capita and TED - Re-imagining healthcare


Jeff Kirshner speaking at Capita and TED

Perspective

Capita and TED - The future of banking


Procurement

Our thinking

What is tail end spend and do I need to worry about it?


Capita and TED event speakers

Perspective

Capita and TED - The power of data


Tim Leberecht speaks at Capita and TED

Perspective

Capita and TED - Culture and mindset


TED Event in Edinburgh

Perspective

Capita and TED - The power of better ideas


Jon Lewis presenting at TED event

Perspective

Capita and TED - Tomorrow's organisations


Human Capital Management Systems

Our thinking

94% of people have concerns about working alongside machines and AI


Video still - TED event

Perspective

Capita and TED - Sparking curiosity


Business unusual

Perspective

Capita and TED - Business unusual


living in beta

In action

Capita and TED - Living in beta


TED Event in Edinburgh

Our thinking

Living in beta and sparking curiosity at the TED Summit


(Responsibility) Celebrating International Women’s Day 2019

Perspective

Capita and TED - Learning TEDisms


Capita's TED event in Edinburgh

Our thinking

What does it mean to be living in beta?


Woman running in city

Our thinking

Busting the cleaner air myths with an expert eye


Insight-Designing for the future with services that citizens can trust

Our thinking

Designing for the future with services that citizens can trust


Insights - Celebrating world-leading technology at London tech week

Our thinking

Celebrating world-leading technology at London tech week


(Responsibility) Innovative ways to reduce odour in the environment

Our thinking

Tackling the issue of smelly waste and pollutants using carbon and UV


Insight-Are you paying the price for customer abandonment?

Our thinking

Helping you to keep more customers online, with our latest research


Insight-Using speech analytics to build better customer relationships

Our thinking

Using speech analytics to build better customer relationships


Insight-Are agile people the key to delivering digital transformation?

Our thinking

Are agile people the key to delivering digital transformation?


Leadership

Our thinking

Growing stronger by putting employees on the board


Insight-The good news about complaining customers is that they’re getting happier

Our thinking

The good news about complaining customers is that they’re getting happier


(Responsibility) To achieve global gender balance we need change not progress

Our thinking

To achieve global gender balance we need change not progress


(Responsibility) Society is changing – and the world of work needs to change with it

Our thinking

In a changing society, the world of work needs to change too


(Responsibility) What does it mean to be a male ally?

Our thinking

Supporting women in the workplace by being a male ally


Insight-Helping people access healthcare across the world through teletriage

Our thinking

Helping people access healthcare across the world through teletriage


(Responsibility) Celebrating International Women’s Day 2019

Our thinking

Celebrating International Women’s Day 2019


Insight-Improving customer experience by learning from everyday interactions

Our thinking

Improving customer experience by learning from everyday interactions


Mum on cell phone with two children

Our thinking

Creating a school community through collaborative technology


Insight-Achieving agility in financial services through putting the customer first

Our thinking

Achieving agility in financial services through putting the customer first


Sceen with analytics

Our thinking

Getting the most from your data (if you’re not a data scientist)


Insight-Using social media to deliver customer journey insight

Our thinking

Using social media to deliver customer journey insight


Business strategy meeting

Our thinking

Delivering transformation outcomes faster


Our work