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Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
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Analysing data

Our thinking

Planning effectively and anticipating customer needs with data analytics


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Government

The future of the planning system in England: do we need measured reform or a complete overhaul?


Future of learning

Creating a better financial future for young people with a fun challenge


Government

What the new Building Safety Bill means for Building Control Bodies and the wider construction industry


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Utilities

How smart meter data can stop us running out of water


Central government

Why employability programmes are key to ensuring opportunities for all


Customer experience

The workplace of the future: post-pandemic practices to benefit all stakeholders


Digital

Why digital inclusion isn't IT's problem


Government

It’s time for the North to capitalise on its freeport destinations and lead the clean energy sector


Environmental

Carbon capture: the unsung hero on the route to net zero


Future of work

Empowering your people with an intentional approach to the hybrid workplace


Digital

Digital retail – what really matters to customers post-pandemic


Customer experience

Flexible “Goldilocks” CX: AI and automation to make humans smarter


Government

Five ways to maximise the community benefits of a successful property development partnership


Central government

Meeting citizens’ changing needs with continuing digital transformation


Education

The future of education a year on


Our work

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