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How does financial services customer experience compare to other industries?


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Practical plans for managing experience in challenging times


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Report: Redefining our strategies for CX in challenging times


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Customer experience

Video series: Delivering service with sincerity


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Customer experience

The future of CX for telcos, media and technology providers: 10 things over 10 years


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Transport

Decarbonising transport - driving behavioural change and best practice


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Financial and banking

Three key challenges mortgage lenders are facing – and how to tackle them


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Customer experience

If you commit to being a purpose-led business, the work is never done


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Travel and events

The resurgence of the travel advisor and hospitality concierge


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Is your digital bubble becoming a physical bubble?


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Capita secures extension to Barnet Council contract
Capita announces it has secured an extension to its contract with Barnet Council to continue to deliver back-office services for the borough’s citizens.
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Capita launches first employee leadership council
Capita plc (Capita) has launched the business’ first employee leadership council. The council comprises 11 individuals, drawn from different parts of Capita, who have been identified as potential future leaders within the organisation.
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