Data and analytics

Seizing the opportunity with data and AI


Human resources

Why employee engagement begins before employment starts


Data and analytics

Digital local government: Data and trust are key


Local government

Planning White Paper reform and its impact on the planning system


Education

Keeping children safe by monitoring their online activity


Consultancy

Strength in numbers – and technology!


Customer experience

How the pandemic has increased the digitalisation of customer service


Education

Keeping children safe in education: managing concerns in the Covid-19 era


Digital

An opportunity for a new relationship to digital


Defence

Capita and the British Army winning together


Customer experience

It’s not just customer service… It’s M&S customer service


Customer experience

Making debt collection fairer with data, technology and training


Transport

Business aviation’s task is to convince us it’s still needed


Digital

Digital policing: Doing more with less for the benefit of all


Transformation

What legacy enterprises and start-ups can learn from each other


University student studying

Data and analytics

Transforming uncertainty into intelligent action


Education

Keeping children safe in education


Customer on phone

Customer experience

We need to get to know and understand our customers better


Lady typing

Insurance and pensions

Three steps to preparing for GMP equalisation


Businessman sitting in office

Insurance and pensions

Empowering the insurance workforce of the future


London skyline

Transport

Clean Air Zones and the Covid-19 catalyst


Analysing data

Data and analytics

When data can mean life or death: Policing in a high-risk world


Businessman on phone

Transformation

Breaking your own mould is key to innovation


Female employee looking at code

Cyber security

Rethinking security for a post-pandemic world


Female employee at home working

Consultancy

The great opportunity


UK police car

Data and analytics

Fusing data to fight crime


Couple looking at bills

Customer experience

Helping customers to pick up the pieces post-pandemic


British Army

Defence

Have we turned a corner in UK military recruitment and retention?


Male employee working from home

Financial

Employee wellbeing during a global pandemic


Businessman in office with laptop

Customer experience

Digital local government: evolution or revolution?


Business professional on phone

Human resources

The golden rules of onboarding: insights from our ‘Reinventing onboarding’ webinar


Young male studying

Defence

Training for the future


Our work

Customer experience

Delivering improved 24/7 emergency support to citizens through shared services

Capita’s out of hours call handling services is making sure council residents receive the right help, quickly and efficiently, at any time of the day or night.

Read the full case study
Our expertise Local government services
Central government

Supporting the launch and operation of the world’s largest Ultra-Low Emission Zone (ULEZ)

Since launch in April, ULEZ has reduced NO2 emissions in London by 20%, protecting Londoners from harmful levels of pollution.

Read the full case study
Our expertise Central government services
Education

Getting vulnerable young people, the education and skills funding they need

We’re reducing processing times for student bursary applications from an average of 23 to 3 days

Read the full case study
Related insight In education, being data literate is not an optional skill anymore
View all case studies

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