Insight-Will new technologies prove so disruptive that we don’t need marketing?

Perspective

Customers are a disruptive force in retail. So disrupt back.

Meeting to discuss data

Our thinking

How can local authorities maximise collections?

Laptop and graphic

Our thinking

Why 2020’s technology will take customer experience somewhere new

Lady on laptop at home

Our thinking

Why your customer experience is just 3% away from making you a market leader

Online shopping

Our thinking

How can retailers turn a seamless experience into a sales driver?

Conference

Our thinking

Rebranding planning - attracting new entrants to the planning profession

Oxford, UK

Our thinking

Location shouldn’t be a barrier to accessing planning resource

Analysts

Our thinking

Supply and demand – achieving resilience for growth in uncertain times

Early careers

Perspective

The future of learning

Virtual assistant

Perspective

Will the likes of Alexa be our new personal financial advisors?

Digital inclusion

Perspective

Disrupt or die: why standing still is not an option

Property & Infrastructure

Perspective

The internet of things - making high-risk insurance markets smarter

Lady in public transport using lalptop

Perspective

Why customer experience really matters in digital security

Human Capital Management Systems

Perspective

When it comes to code, less is more… much more!

Insight-Engaging parents in learning: harnessing the power of communication

Our thinking

Longevity and learning: education now for health in the future

Capita and TED event

Our thinking

Capita and TED - The information advantage

Capita and TED event - presentation

Our thinking

Capita and TED – The future of food

Industry insight - Telco’s Experience Problem

Perspective

Telcos' customer experience problem

Industry insight - Preventing c-mex leakage in water companies

Perspective

Preventing C-MeX leakage in water companies

Power network

Perspective

Using AI to power electricity networks

Office workers

Our thinking

Ensuring colleagues are treated fairly through our Real Living Wage commitment

Procurement frameworks

Our thinking

Taking the robot out of the human: how robotic process automation can help your organisation

Reimagining healthcare

Perspective

Capita and TED - Re-imagining healthcare

School classroom

Our thinking

In education, being data literate is not an optional skill anymore

Jeff Kirshner speaking at Capita and TED

Perspective

Capita and TED - The future of banking

Shareholders information

Our thinking

Building an inclusive smart city is not the same as 'building for everyone'

Procurement

Our thinking

What is tail end spend and do I need to worry about it?

Capita and TED event speakers

Perspective

Capita and TED - The power of data

Tim Leberecht speaks at Capita and TED

Perspective

Capita and TED - Culture and mindset

TED Event in Edinburgh

Perspective

Capita and TED - The power of better ideas

Jon Lewis presenting at TED event

Perspective

Capita and TED - Tomorrow's organisations

Human Capital Management Systems

Our thinking

94% of people have concerns about working alongside machines and AI

Our work

Our work

Delivering improved 24/7 emergency support to citizens through shared services

Capita’s out of hours call handling services is making sure council residents receive the right help, quickly and efficiently, at any time of the day or night.

Read the full case study
Our expertise Local government services
Our work

Supporting the launch and operation of the world’s largest Ultra-Low Emission Zone (ULEZ)

Since launch in April, ULEZ has reduced NO2 emissions in London by 20%, protecting Londoners from harmful levels of pollution.

Read the full case study
Our expertise Central government services
Our work

Getting vulnerable young people, the education and skills funding they need

We’re reducing processing times for student bursary applications from an average of 23 to 3 days

Read the full case study
Related insight In education, being data literate is not an optional skill anymore
View all case studies

Latest News