Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
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Central government

Supporting prison leavers to fulfil their potential


Customer service representatives

Customer experience

Why time’s running out to get complaint handling right


Male employee

People and culture

Time to re-imagine employee experience as the talent war begins


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Future of learning

Re-imagining learning and development to re-skill for the post-pandemic world


Customer service rep using headset

Customer experience

Shared services 4.0: this time it’s personal


Insight-Will new technologies prove so disruptive that we don’t need marketing?

Government

Where to next for our town centres?


The British Army - Soldier

Defence

Defence Digital and the journey to change


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Government

Back to the future for our local town centres?


Office employees with masks social distancing

Institute

An accelerated recovery? Our latest research is out now


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Our thinking

10 insights for digital customer experience transformation


Businessman on phone

Customer experience

Beyond shared services: creating new value in a complex 4.0 world


Looking at computer

Utilities

Can utilities unlock the insurance opportunities of connected technology?


Call centre rep

Customer experience

The human difference: why we need to keep people at the heart of experience


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Technology

Putting users first with zero-touch, proactive End User Compute