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Customer experience

Changing customer service for a virtual world

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How individuals’ actions can help win the race to net zero

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Artificial intelligence

Are we using technology effectively to boost people’s quality of life?



Not just for school leavers - busting the apprenticeship myths

Defence digital


The future of defence education?

Customer Service

Customer experience

We must listen to customers’ emotions as well as their words

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Future of learning

Making sustainability everyone’s priority with tailored apprenticeship programmes

green mortgages

Financial and banking

What are green mortgages and are they too good to be true?


Financial and banking

The mortgage industry must take advantage of technology

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