Our thinking | Capita

Spotlight: customer experience during the cost of living crisis

When reality bites, we find ways to bite back

We recently held another stimulating discussion in our series of events tracking the cost-of-living crisis, its effects and what actions businesses are taking. Read the article to find out what these are, and learn about current trends.

Read our 'Reality bites' article

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Featured highlights

School children leaving the house

Why we get school admissions day right, every time

Our admissions software for local education authorities successfully processed 538,000 school applications in England in 2022 – over 45% of all made in England.

learning and development

What is automation and why is it key to helping people be more productive?

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

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Using automation to streamline housing benefit calculations

We developed an automation solution to reduce Anglia Revenues Partnership’s yearly manual workload of 4,000 Verify Earnings and Pensions alerts.

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Enhancing customer experience with asynchronous messaging (ASM)

Asynchronous messaging is altering the perception of customer service by ensuring that someone is always available to speak with a customer – in their time and on their terms.

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Banks can better inform vulnerable customers about how they can help and support them

Most customers aren’t aware that their bank offers help for the vulnerable – and would welcome the chance to explore such services.

See more of our case studies

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