Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
Insights graphic

Future of learning

The forgetting curve is a human strength


Institute

Why tech and innovation are the key to building back better


Institute

The great opportunity? Q1 results audio summary


Customer experience

Have mortgage payment holidays eased the pain or simply prolonged it?


Insurance

Image is everything: brand and digital pensions communications


Government

Putting residents’ safety at the heart of Building Control with new legislation


Customer experience

Your call is important to us: How customer service is damaging your brand


Data and analytics

Data makes the difference: Digital opportunities to transform the member experience


Customer experience

The rise of the customer…and not the machine


Government

Driving town centre recovery with public sector land and property


Public safety

Can UX really fight crime?


Digital

The great opportunity? podcast episode 7: Digital policing


Local government

Twelve ways to help businesses to stay safe during the Coronavirus pandemic


People and culture

Five essential elements of the employee experience: thinking beyond the crisis