Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.

Industry insight - Telco’s Experience Problem

Perspective

Telcos' customer experience problem

Industry insight - Preventing c-mex leakage in water companies

Perspective

Why the water industry needs to wake up to C-MeX

Power network

Perspective

Using AI to power electricity networks

Major shareholders

Our thinking

Ensuring colleagues are treated fairly through our Real Living Wage commitment

Procurement frameworks

Our thinking

Taking the robot out of the human: how robotic process automation can help your organisation

Reimagining healthcare

Perspective

Capita and TED - Re-imagining healthcare

Pay360 - Education

Our thinking

In education, being data literate is not an optional skill anymore

Jeff Kirshner speaking at Capita and TED

Perspective

Capita and TED - The future of banking

Shareholders information

Our thinking

Building an inclusive smart city is not the same as 'building for everyone'

Capita and TED event speakers

Perspective

Capita and TED - The power of data

Tim Leberecht speaks at Capita and TED

Perspective

Capita and TED - Culture and mindset

TED Event in Edinburgh

Perspective

Capita and TED - The power of better ideas

tomorrow organisations

Perspective

Capita and TED - Tomorrow's organisations

Human Capital Management Systems

Our thinking

94% of people have concerns about working alongside machines and AI

capita and ted

Perspective

Capita and TED - Sparking curiosity

Business unusual

Perspective

Capita and TED - Business unusual

living in beta

In action

Capita and TED - Living in beta

TED Event in Edinburgh

Our thinking

Living in beta and sparking curiosity at the TED Summit

(Responsibility) Celebrating International Women’s Day 2019

Perspective

Capita and TED - Learning TEDisms

Capita's TED event in Edinburgh

Our thinking

What does it mean to be living in beta?

Woman running in city

Our thinking

Busting the cleaner air myths with an expert eye

Insight-Engaging parents in learning: harnessing the power of communication

Our thinking

Engaging parents in learning: harnessing the power of communication

Insight-Designing for the future with services that citizens can trust

Our thinking

Designing for the future with services that citizens can trust

Insights - Celebrating world-leading technology at London tech week

Our thinking

Celebrating world-leading technology at London tech week

Insight-Major businesses should work together to develop coordinated strategies to hit the 2050 zero carbon goal

Our thinking

Major businesses working together is key to hitting the 2050 zero carbon goal

(Responsibility) Innovative ways to reduce odour in the environment

Our thinking

Tackling the issue of smelly waste and pollutants using carbon and UV

Insight-Are you paying the price for customer abandonment?

Our thinking

Helping you to keep more customers online, with our latest research

Insight-Will new technologies prove so disruptive that we don’t need marketing?

Our thinking

Will new technologies prove so disruptive that we don’t need marketing?

Insight-Moving London towards zero-carbon status, with the Ultra-Low Emission Zone

Our thinking

Moving London towards zero-carbon status, with the Ultra-Low Emission Zone

Insight-Using speech analytics to build better customer relationships

Our thinking

Using speech analytics to build better customer relationships

Insight-Are agile people the key to delivering digital transformation?

Our thinking

Are agile people the key to delivering digital transformation?

Leadership

Our thinking

Growing stronger by putting employees on the board

Our work

Case Study

Preventing fraud with our award-winning software

Our fraud detection software is allowing Go-Ahead drive to tackle fraudulent activity.

Read the full case study
Case Study

Delivering round the clock homelessness support through our out of hours service

We're helping Rossendale Borough Council to ensure citizens are getting the help they need, whatever time it is.

Read the full case study
Case Study

Keeping customers happy at your busiest times with smart planning

With our flexible, expert customer service teams, we're supporting William Hill during the sporting calendar’s biggest events.

Read the full case study
View all case studies

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