Capita and TED - Sparking curiosity

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We’re living in a world of disruption – and, to deal with this, we need to disrupt ourselves and the way we think.

TED Summit gathers the most engaged members of the global TED community for brainstorms, discussions, performances, workshops, outdoor activities and an eclectic programme of mainstage talks.

In the workshop, we ran a live experiment with Andy Hagerman, CEO of creativity and change experts The Design Gym. Everyone in the room was asked to identify personal, critical moments of learning, unlearning and relearning that influenced their careers and lives. In that room we had some pretty ‘extreme thinkers’ – including people from the TED community – and we were well prepared for some inspirational and emotional stories. Passion and emotion are a huge part of a curious mindset, after all. From these learning stories, we can spot the patterns, and begin to see what the key principles of a journey of learning could look like.

The new illiterate will not be those who can’t read or write, but those who can’t learn, unlearn or relearn

With tech innovation moving at such lightning speed, no one can predict what skills we’ll need in the future world and which will be obsolete or irrelevant.

Settling for what you’ve learnt at school, in further education, or even in your current role, is not going to cut it anymore. Kids are still being taught the same things they were taught over 100 years ago – and it’s unlikely that those things are going to equip you for the future.

Will the most essential skill be the ability to re-skill? The idea of an ‘always learning’ mindset, always curious, always in ‘beta’ – ready to change in order to deal with what’s over the horizon. It’s something we’ve been thinking about a lot at Capita, as we ourselves go through a period of transformation, and support our clients through theirs.

What comes next?

This workshop marked the start of our longer-term study into the future of learning and preparing ourselves – and the next generations – for a new approach and mindset. Over the next few months we’ll be publishing the results of this learning, as well as further research and thinking.

Sparking curiosity: Human to Hybrid

Our people solutions division recently undertook a huge piece of research – ‘Human to Hybrid’ – talking to more than 2,500 employees and business leaders about the rise of technology and, specifically, the concept of a shift to a hybrid human-AI workforce. Unlike many other deep dives into this area, it’s not future-gazing and it’s not focusing on newly emerging technologies. I think it’s more useful than that. It’s about the real-life impact that new tech is already having on the world of work. Massive changes are happening right now within the UK workforce – AI and robots are not futuristic anymore. The research showed that 72% of business leaders in the UK believe that the transition to a hybrid workforce will be their biggest challenge over the next five years. While 93% believe they’ll need to start actually managing that shift in the next 12 months.

We all need to start thinking about how we can adapt to that.