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Managing Director of Security Watchdog, Susie Thomson and Capita’s Director of Digital Onboarding, Lesley Gregory, recently hosted an online discussion about the importance of creating great onboarding experiences, and how to achieve this digitally in a post-pandemic world.

Onboarding is a “burning issue” and highlights the massive impact that a poor onboarding experience has. Susie defined onboarding as an “experiential journey” that candidates take from the moment they are awarded a new role, right through background screening and on to the moment they start. 

“It’s a make-or-break moment that leads to a joiner who is engaged, productive and settled or [to] one who is disappointed from the start, underwhelmed by the brand and unproductive” she said, highlighting the telling statistic that 30% of new hires would look for a new job in the first six months if their onboarding experience was poor. 

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