Creating healthier social homes by acting swiftly to assess damp and mould reports
Find out how we helped Your Homes Newcastle to alleviate the growing backlog of tenant calls so that all tenants’ concerns are treated equally and fairly.
4 mins read
Using automation to streamline housing benefit calculations
We developed an automation solution to reduce Anglia Revenues Partnership’s yearly manual workload of 4,000 Verify Earnings and Pensions alerts.
5 Mins read
What is automation and why is it key to helping people be more productive?
Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.
5 Mins read
Enhancing customer experience with asynchronous messaging (ASM)
Asynchronous messaging is altering the perception of customer service by ensuring that someone is always available to speak with a customer – in their time and on their terms.
7 Min reads
Campaigning the nation to safeguard their homes with the Gas Safe Register
Find out how we’re committed to improving public safety by educating the public about gas safety and how to report any concerns.
4 Mins read
Spotlight: customer experience during the cost of living crisis
When reality bites, we find ways to bite back
We recently held another stimulating discussion in our series of events tracking the cost-of-living crisis, its effects and what actions businesses are taking. Read the article to find out what these are, and learn about current trends.