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Health

Public services

Citizen experience

Digital & technology

How can we unite to transform health and social care services with virtual health management?

Kathryn Phillips
We explore how collaboration and digital innovation can support integrated services, better outcomes, and patient-centred care.
6 mins read
Insight
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Learning & development

Workforce development

It’s time to rethink employability

Amy Dudley, Becca Hitchman
In the wake of economic upheaval, shifting demographics and rapid technological change it’s time for a ‘ground up’ rethink of employability.
4 mins read
Insight
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Telecoms, media & tech

Artificial intelligence

Customer experience

Data and analytics

Rethinking collections in customer service with Capita

Capita
Capita integrates collections into the customer service process boosting efficiency, satisfaction, and long-term loyalty for a German telecommunications company.
2 Mins read
Case study
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Telecoms, media & tech

Artificial intelligence

Customer experience

Data and analytics

Transform employee engagement into sales success with AI

Capita
Swiss telecom leader boosts service, sales & cuts costs with Capita’s Centrical platform—driving performance through smart nearshore strategies.
4 Mins read
Case study
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Central government

Defence

Education

Health

Housing

Justice & policing

Local government

Public services

Transport

Climate change

Placemaking

Property and infrastructure

Resilience

Transforming public sector estates for financial sustainability

Stephen Ottewell
Explore how strategic estate management helps the public sector cut costs, boost efficiency, and build long-term financial resilience across vital services.
5 mins read
Insight
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Learning & development

Workforce development

Motivating innovation: podcast series

Capita
L&D experts discuss innovation, growth, and practical tips for developing people and retaining skilled talent in various industries.
Video

Spotlight: customer experience during the cost of living crisis

When reality bites, we find ways to bite back

We recently held another stimulating discussion in our series of events tracking the cost-of-living crisis, its effects and what actions businesses are taking. Read the article to find out what these are, and learn about current trends.

Read our 'Reality bites' article
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