Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
Insights graphic
Woman running in city

Environmental

Busting the cleaner air myths with an expert eye


Insight-Designing for the future with services that citizens can trust

Local government

Designing for the future with services that citizens can trust


Insights - Celebrating world-leading technology at London tech week

Technology

Celebrating world-leading technology at London tech week


(Responsibility) Innovative ways to reduce odour in the environment

Environmental

Tackling the issue of smelly waste and pollutants using carbon and UV


Insight-Are you paying the price for customer abandonment?

Customer experience

Helping you to keep more customers online, with our latest research


Insight-Will new technologies prove so disruptive that we don’t need marketing?

Technology

Will new technologies prove so disruptive that we don’t need marketing?


Insight-Moving London towards zero-carbon status, with the Ultra-Low Emission Zone

Environmental

Moving London towards zero-carbon status, with the Ultra-Low Emission Zone


Insight-Using speech analytics to build better customer relationships

Customer experience

Using speech analytics to build better customer relationships


Insight-Are agile people the key to delivering digital transformation?

Transformation

Are agile people the key to delivering digital transformation?


Leadership

People and culture

Growing stronger by putting employees on the board


Insight-The good news about complaining customers is that they’re getting happier

Customer experience

The good news about complaining customers is that they’re getting happier


(Responsibility) To achieve global gender balance we need change not progress

People and culture

To achieve global gender balance we need change not progress


(Responsibility) Society is changing – and the world of work needs to change with it

People and culture

In a changing society, the world of work needs to change too