Elevating customer service with AI-powered call analysis
Capita has implemented CallSight, a scalable AI platform to enhance agent call management for financial services for more efficient, compliant customer service.
Read moreIn a hands-on workshop at the Fire Service College, Capita’s award-winning learning development team partnered with Lloyds to deliver a dynamic filmmaking experience that exemplified the principles of rapid scalable learning. The aim was to stretch creative boundaries, build editorial confidence, and foster a collaborative production culture that could scale across future projects.
Lloyd’s internal film team wanted to move beyond static, talking-head formats and develop new creative and technical capabilities. The challenge was to simulate a real-world shoot—complete with time pressure, editorial planning, and kit selection—while maintaining a learning environment that encouraged experimentation and growth.
The teams toured the Fire Service College in a minibus, hopping in and out to capture footage on the move. Roles rotated—from camera operators to directors and behind-the-scenes documentarians—giving participants exposure to the full production lifecycle. A loose script and schedule added just enough pressure to simulate a live shoot, encouraging fast thinking and adaptability.
The experience transformed how Lloyd’s approached filmmaking. The team returned with fresh perspectives and new skills, ready to apply what they’d learned to internal projects. Capita became a trusted creative partner, seamlessly integrating into Lloyd’s production workflows.
“It wasn’t just about the kit—it was about thinking editorially, planning shots, and telling a story under pressure.”
“The respect between Capita and Lloyd’s was palpable. Everyone brought something different, and we learned from each other.”
“Since that day, we’ve delivered four or five projects together. Every single one has been a success.”
The collaboration proved that a blended team—internal and external—could deliver high-quality, scalable content. Lloyd’s retained and grew its internal capability while unlocking new creative potential through partnership.
Find out more about how rapid scalable learning can help your team:
Capita has implemented CallSight, a scalable AI platform to enhance agent call management for financial services for more efficient, compliant customer service.
Read more
Share