Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
Insights graphic
Insight-Using speech analytics to build better customer relationships

Customer experience

Using speech analytics to build better customer relationships


Insight-Are agile people the key to delivering digital transformation?

Transformation

Are agile people the key to delivering digital transformation?


Leadership

People and culture

Growing stronger by putting employees on the board


Insight-The good news about complaining customers is that they’re getting happier

Customer experience

The good news about complaining customers is that they’re getting happier


(Responsibility) To achieve global gender balance we need change not progress

People and culture

To achieve global gender balance we need change not progress


(Responsibility) Society is changing – and the world of work needs to change with it

People and culture

In a changing society, the world of work needs to change too


(Responsibility) What does it mean to be a male ally?

People and culture

Supporting women in the workplace by being a male ally


Insight-Helping people access healthcare across the world through teletriage

Healthcare

Helping people access healthcare across the world through teletriage


(Responsibility) Celebrating International Women’s Day 2019

People and culture

Celebrating International Women’s Day 2019


Insight-Improving customer experience by learning from everyday interactions

Customer experience

Improving customer experience by learning from everyday interactions


Insight-Achieving agility in financial services through putting the customer first

Financial

Achieving agility in financial services through putting the customer first


Insight-Getting the most from your data (if you’re not a data scientist)

Data and analytics

Getting the most from your data (if you’re not a data scientist)


Insight-Using social media to deliver customer journey insight

Customer experience

Using social media to deliver customer journey insight


People and culture

Delivering transformation outcomes faster