Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
Insights graphic

Customer experience

Improving customers’ collections experience with data analytics


Education

Inspiring school staff with effective leadership


Local government

Local government Q&A series: Local plans


Utilities

Key trends in the energy sector


Digital

Launching new-order disruption – legacy brands’ resource advantage


Central government

Empowering secure teamwork with new approaches to remote access


Customer experience

Retailers can't delay in making customer experience effortless


Responsible business

The Capita Ability Network and the importance of disability inclusivity


Institute

The great opportunity? podcast episode 3: Financial services


Pensions

Putting pensions in members’ pockets with a mobile-first strategy


Customer experience

No, you first: Overcoming debt shame by reaching out to customers


Local government

Reimagining the future of UK councils


Local government

Local government Q&A series: Sustainable development