Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
Insights graphic

Customer experience

Improving customers’ collections experience with data analytics


Inspiring school staff with effective leadership

Local government

Local government Q&A series: Local plans


Key trends in the energy sector


Launching new-order disruption – legacy brands’ resource advantage

Central government

Empowering secure teamwork with new approaches to remote access

Customer experience

Retailers can't delay in making customer experience effortless

Responsible business

The Capita Ability Network and the importance of disability inclusivity


The great opportunity? podcast episode 3: Financial services


Putting pensions in members’ pockets with a mobile-first strategy

Customer experience

No, you first: Overcoming debt shame by reaching out to customers

Local government

Reimagining the future of UK councils

Local government

Local government Q&A series: Sustainable development