Having support and guidance is one of the keys to success for any leader, and the armed forces are no different.
The responsibilities and challenges for senior leaders can often lead to feelings of isolation due to the structure of the hierarchy and the lack of peers in their day-to-day environment. Imposter syndrome and self-doubt are some of the most common yet limiting factors that affect leaders, and it’s important to have the support to overcome these challenges.
Our team of experts identified the need for a revolutionary coaching programme for the client’s leaders. This would allow them to gain a better understanding of their own behaviour and how their lived experiences may be impacting their leadership, as well as provide insights into alternative management approaches.
With a successful managed learning service framework already in place and long-standing relationships with a rich network of experts, our team was able to source a cohort of experienced coaches and develop a bespoke, tailored programme for the client.
Prior to beginning the programme, individuals completed psychometric testing which provided a foundation for their learning. Chemistry interviews between the participant and coaches allowed them to choose the coach they felt they would work best with based on their approach.
To ensure the project’s success, both ourselves and the client recognised the importance of treating leaders individually. Participants could choose from a four to six session programme, with the vast majority completing six sessions. A comprehensive feedback initiative was developed upon completion in order to understand the impact on the leaders, as well as areas to build on for the future.
The coaching framework that we implemented enabled leaders to recognise and deal with the many challenges they were faced with, having a huge tangible impact not only on themselves but also on their teams. Out of the 140 members who received the training:
Following the extremely positive feedback from the programme, with 92% saying they would recommend the coaching to a colleague and 90% wanting to receive further coaching, the organisation extended the initiative to individuals at lower levels.
Through our strong ecosystem, they were able to offer each level a different training provider to ensure confidentiality and that the level of coaching required was met. Due to the success of the initiative, the organisation has extended the contract well beyond the original four-year term and we continue to provide market-leading service and support to the armed forces.
Capita has implemented CallSight, a scalable AI platform to enhance agent call management for financial services for more efficient, compliant customer service.
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