Customer service rep working from home

Advisory services

Putting the customer first by anticipating a response to lockdown in the heart of the city

Capita supports AEGIS London with the provision of IT services in response to Covid-19, allowing the business to continue trading successfully.

Insight-What are the challenges and opportunities of new technology in the housing sector?


Making houses warmer and more energy efficient with the Green Deal initiative

We’ve helped to make over 25,000 houses warmer and installed 15,000 new energy efficient measures, reducing the human impact on the environment and saving money for end users.

Overhead London skyline

Local government

Providing customer service excellence to a key London borough

In 2017, a key London authority commissioned Capita’s customer service team to deliver out of hours customer service support to its citizens.

A view over the city of Norwich, in Norfolk, England,

Central government

Driving a county-wide tech transformation

While residents and visitors often delight in what can be a slower pace of life, Norfolk's largest public sector organisation is looking to catapult the county into the technology fast lane.

Using keypad


How remote clinical coding helps to share the coding burden and reduce costs

A leading teaching hospital in the north of England was facing a significant challenge in maintaining a full workforce of full-time accredited clinical coders.


Introducing teletriage to improve access to healthcare in Brazil

Digital health company Sharecare needed a teletriage solution to help improve healthcare in Brazil. They turned to us to help them with their mission of providing convenient, accessible healthcare.



Supporting a national online healthcare service in Australia

Healthdirect Australia needed a robust, safe way of empowering patients to self- triage and manage their health – our trusted decision support software and API came to their aid to streamline management of their online self-assessment tool.

Customer Service

Customer experience

Delivering improved 24/7 emergency support to citizens through shared services

Capita’s out of hours call handling services is making sure council residents receive the right help, quickly and efficiently, at any time of the day or night.

Government - Customer service executive

Local government

Supporting residents with faster housing benefit processing times

We helped the London Borough of Bexley achieve its fastest ever processing time of housing benefit claims and changes of circumstances.

Trafford, UK

Local government

Supporting regeneration for the people and the place of Trafford through planning expertise

We’ve helped Trafford Council with a major and complex planning application which will see more jobs created for residents, as well as an improvement to their local area.

UK fire engine

Public safety

Delivering quicker response times for London Fire Brigade

Since London Fire Brigade started using Capita’s VISION mobilising system they’ve been reaching incidents more quickly.

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Central government

Supporting the launch and operation of the world’s largest Ultra-Low Emission Zone (ULEZ)

Since launch in April, ULEZ has reduced NO2 emissions in London by 20%, protecting Londoners from harmful levels of pollution.

Gas boiler engineer

Central government

Keeping UK homes and businesses gas safe since 2009

Back in 2007, the Health & Safety Executive (HSE) conducted a review of the domestic gas safety regime and identified a case for change.

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Getting vulnerable young people, the education and skills funding they need

We’re reducing processing times for student bursary applications from an average of 23 to 3 days



Bringing affordable insurance to homes at risk of flooding

An innovative solution to improve the availability and affordability of flood insurance, likely to benefit 350,000 households.

Financial Management

Artificial intelligence

Human to hybrid

Many business leaders see the 'human to hybrid' transition as their most important strategic challenge in the next five years.

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