Utilities
Providing remote gas safety advice and support services for the public and gas engineers throughout the Covid-19 pandemic
Maintaining services to deliver critical gas safety guidance to keep the public safe.
Advisory services
Continuing to provide UK employers Automatic Enrolment support throughout the Covid-19 pandemic
Mobilising a resilient and responsive workforce in less than 2 weeks to ensure minimal disruption to customer services.
Local government
Clearing the building control backlog at Lancaster City Council
We’re helping Lancaster City Council to efficiently administer their building regulation applications.
Local government
Helping Hyndburn Council to build safer communities with high quality building control resource
Our resilience service is helping Hyndburn Council achieve their statutory building control responsibilities by inspecting buildings and dangerous structures rapidly and reliably.
Advisory services
Putting the customer first by anticipating a response to lockdown in the heart of the city
Capita supports AEGIS London with the provision of IT services in response to Covid-19, allowing the business to continue trading successfully.
Utilities
Making houses warmer and more energy efficient with the Green Deal initiative
We’ve helped to make over 25,000 houses warmer and installed 15,000 new energy efficient measures, reducing the human impact on the environment and saving money for end users.
Local government
Providing customer service excellence to a key London borough
In 2017, a key London authority commissioned Capita’s customer service team to deliver out of hours customer service support to its citizens.
Central government
Driving a county-wide tech transformation
While residents and visitors often delight in what can be a slower pace of life, Norfolk's largest public sector organisation is looking to catapult the county into the technology fast lane.
Health
How remote clinical coding helps to share the coding burden and reduce costs
A leading teaching hospital in the north of England was facing a significant challenge in maintaining a full workforce of full-time accredited clinical coders.
Health
Introducing teletriage to improve access to healthcare in Brazil
Digital health company Sharecare needed a teletriage solution to help improve healthcare in Brazil. They turned to us to help them with their mission of providing convenient, accessible healthcare.
Healthcare
Supporting a national online healthcare service in Australia
Healthdirect Australia needed a robust, safe way of empowering patients to self- triage and manage their health – our trusted decision support software and API came to their aid to streamline management of their online self-assessment tool.
Customer experience
Delivering improved 24/7 emergency support to citizens through shared services
Capita’s out of hours call handling services is making sure council residents receive the right help, quickly and efficiently, at any time of the day or night.
Local government
Supporting residents with faster housing benefit processing times
We helped the London Borough of Bexley achieve its fastest ever processing time of housing benefit claims and changes of circumstances.
Local government
Supporting regeneration for the people and the place of Trafford through planning expertise
We’ve helped Trafford Council with a major and complex planning application which will see more jobs created for residents, as well as an improvement to their local area.
Public safety
Delivering quicker response times for London Fire Brigade
Since London Fire Brigade started using Capita’s VISION mobilising system they’ve been reaching incidents more quickly.
Central government
Supporting the launch and operation of the world’s largest Ultra-Low Emission Zone (ULEZ)
Since launch in April, ULEZ has reduced NO2 emissions in London by 20%, protecting Londoners from harmful levels of pollution.
