Capita’s industry spotlight: key CX trends by sector
Capita shares their expertise on how financial services, TMT, retail, and utilities are addressing 2026’s CX challenges and opportunities.
Read moreAlthough electronic monitoring (EM) itself is not a new concept, legal and technological advancements have made its usage and scope more widespread.
Its real value is beginning to be properly understood as the challenges of prison capacity, judiciary bandwidth, a growing emphasis on rehabilitation over incarceration and limited resources, continue to mount in the justice system.
To address these challenges, leaders must work even more collaboratively with other agencies and organisations and embrace new technologies and tools to enhance productivity, impact and effectiveness - investing in technologies such as electronic monitoring, data analytics and artificial intelligence enables the justice system to better understand the behaviour of offenders, tailor interventions and prevent reoffending.
In our latest report –Electronic monitoring: A catalyst for transformation in the justice system – we share valuable insights into the benefits, successes and emerging trends in EM, gained from our partnership and work with the Ministry of Justice. The report delves into the:
Read our report to discover how technology can deliver greater protection to citizens and ensure justice is served fairly and equitably:
Capita shares their expertise on how financial services, TMT, retail, and utilities are addressing 2026’s CX challenges and opportunities.
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In 2026, CX in the UK, Ireland, and Europe blends AI, personalisation, and trust, balancing automation with human empathy and meeting sector-specific needs.
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