When there's a problem, getting the right help and support to our customers is a priority.

In 2017, a key London authority commissioned Capita’s customer service team to deliver out of hours customer service support to its citizens.

The distribution of grants is an effective instrument for improving and steering economic, social and health outcomes in the UK.

We helped Purbeck District Council to lay the foundations for a better future for its residents before becoming part of a new local authority, drawing up plans to maintain the area’s distinctive character while supporting sustainable growth.

Digital transformation was a core aim for many businesses going into 2020, but it’s unlikely that any IT leaders predicted the acceleration in digitalisation that the pandemic has brought about.

Remodelling the customer experience and driving change in an agile way – so what are the key investment areas?

It’s become a cliché but the Covid-19 storm has not found us all in the same boat. The impact on income, on employment, even on the chances of contracting the virus and recovering, is hugely influenced by three factors – ethnicity, gender and poverty.

We’ve supported a major housing development in North Tyneside by helping the local council to build a road to it – on time, on budget and with minimal disruption.

We provided a full-time senior planning policy officer to Hartlepool Borough Council when its team were understaffed, allowing it to keep delivering high quality services to its citizens.

We are supporting Blackburn with Darwen Borough Council in projects to boost its local economy with new developments across the borough.