It’s become a cliché but the Covid-19 storm has not found us all in the same boat. The impact on income, on employment, even on the chances of contracting the virus and recovering, is hugely influenced by three factors – ethnicity, gender and poverty.

Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

Insights into proven strategies which can empower councils to navigate and shape the future of adult social care.

Knowing you’re delighting your customers is the holy grail for any business.

Over the past five years apprenticeships have been transformed into a high-quality skills programme for learners and employers ensuring accessibility for all.

Addressing workforce issues is vital to the digitisation of all public services

How can we build services that deliver both health and social care, and how services integration can break the cycles of crisis? Find out more in our article.

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

How can levelling-up be truly achieved when there’s still a large gap between those who are digitally included and those in our communities who are not?