It’s become a cliché but the Covid-19 storm has not found us all in the same boat. The impact on income, on employment, even on the chances of contracting the virus and recovering, is hugely influenced by three factors – ethnicity, gender and poverty.

Dissatisfied customers can be a catalyst for businesses to make far-reaching improvements.

As ONS figures show the UK economy has contracted a further 0.2% between July and September, we consider the implications and way forward for the public sector

Knowing you’re delighting your customers is the holy grail for any business.

Over the past five years apprenticeships have been transformed into a high-quality skills programme for learners and employers ensuring accessibility for all.

People is a key theme across all the three recently published reports on the Armed Forces. The Haythornthwaite Review, the Defence Command Paper (DCP23), and Defence Procurement report. Capita Defence is all about People – talent acquisition, training and talent management – and now, more than ever, is front and centre of an Armed Forces for the 22nd Century.

Cyber security is a broad term which means many different things to many different people, and can often seem to be incredibly complex, expensive, and full of pitfalls at every turn.

Find out key information about the Procurement Act 2023 and explore essential transition strategies to prepare for the changes brought by the Act.

One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

It may only be 2022, but in this decade the world is already proving to be a very different place to the decade before.