It’s become a cliché but the Covid-19 storm has not found us all in the same boat. The impact on income, on employment, even on the chances of contracting the virus and recovering, is hugely influenced by three factors – ethnicity, gender and poverty.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

Rapid technological changes, automation and artificial intelligence are offering us opportunities to not only improve our quality of life but also our purpose.

Knowing you’re delighting your customers is the holy grail for any business.

How can communication service providers reconnect with customers and emerge stronger, and survive the recession and what are the areas of investment?

Over the past five years apprenticeships have been transformed into a high-quality skills programme for learners and employers ensuring accessibility for all.

The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.

Explore the challenges local authorities face in addressing the housing crisis and implementing the government’s ambitious housing proposals.

How can we build services that deliver both health and social care, and how services integration can break the cycles of crisis? Find out more in our article.

Ofcom has announced that it is urging telecoms firms to do more to support their customers through the cost-of-living crisis.