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Fairness in aged debt: Using AI to improve collections without losing the human touch

Our top five take-aways from the DCN annual conference for how councils can leverage AI to support public services without losing the human touch.

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The best way to progress digital is through people

Addressing workforce issues is vital to the digitisation of all public services

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Operational imperatives must always come first

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

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What is automation and why is it key to helping people be more productive?

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

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Enhancing self-service solutions to reduce costs at every touchpoint

Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.

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