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Our top five take-aways from the DCN annual conference for how councils can leverage AI to support public services without losing the human touch.
Addressing workforce issues is vital to the digitisation of all public services
We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology
Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.
Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.
