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Local government
Automation
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We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

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We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

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Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

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Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.

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At first glance a grant may be viewed simply as money being given to those who deserve and need it. Yet grants are always so much more than this.

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Read about Capita’s view and recommendations on overcoming cultural and technical barriers to multi-agency data sharing—improving outcomes in safeguarding and public safety.

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