We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.

At first glance a grant may be viewed simply as money being given to those who deserve and need it. Yet grants are always so much more than this.

Read about Capita’s view and recommendations on overcoming cultural and technical barriers to multi-agency data sharing—improving outcomes in safeguarding and public safety.