It’s become a cliché but the Covid-19 storm has not found us all in the same boat. The impact on income, on employment, even on the chances of contracting the virus and recovering, is hugely influenced by three factors – ethnicity, gender and poverty.

Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

Insights into proven strategies which can empower councils to navigate and shape the future of adult social care.

Knowing you’re delighting your customers is the holy grail for any business.

How can communication service providers reconnect with customers and emerge stronger, and survive the recession and what are the areas of investment?

Over the past five years apprenticeships have been transformed into a high-quality skills programme for learners and employers ensuring accessibility for all.

Addressing workforce issues is vital to the digitisation of all public services

The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.