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Public services
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Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

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We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

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Addressing workforce issues is vital to the digitisation of all public services

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We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

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How can levelling-up be truly achieved when there’s still a large gap between those who are digitally included and those in our communities who are not?

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As political leaders and civil servants react to an ever-increasing array of challenges, we consider how to make time for placemaking and digital projects.

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Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

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This article looks at the opportunities for automation to transform public sector organisations into agile, efficient powerhouses.

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Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.

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The Economic impact of digital inclusion in the UK report has found every £1 invested in building essential digital skills contributes £9.48 to the UK economy.

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