Crucial factors for financial services providers to achieve sustainable growth in the volatile motor finance market

Cyber security is a broad term which means many different things to many different people, and can often seem to be incredibly complex, expensive, and full of pitfalls at every turn.

One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

It may only be 2022, but in this decade the world is already proving to be a very different place to the decade before.

Could a ‘green’ mortgage be the way forward for homeowners who wish to make changes that will cut down on their energy bills, but who can’t afford the expensive building work?

After facing two years of disrupted education, many teenagers must now decide what step to take next in their life…continue in education or enter the workplace? At the end of last year

I recently took part in a session at the UK Finance Annual Mortgage Conference on technology in the mortgage space. In the first of two blogs, I’m going to explore how technology plays a big role in customers’ experience and their journeys by answering questions that came up during the session.

The January 2022 UK Customer Satisfaction Index (UKCSI) reveals that banks and building societies have ranked their highest for customer satisfaction in three years – and that the financial services sector is performing better than the UK’s all-sector average.

The finance industry – in the shape of day to day banking - has led in digital transformation and innovation with apps and instant transactions.

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.