Remodelling the customer experience and driving change in an agile way – so what are the key investment areas?

It’s time to take control with a smarter, sharper approach to debt recovery—one that delivers results and protects customer relationships.

Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

Our top five take-aways from the DCN annual conference for how councils can leverage AI to support public services without losing the human touch.

We consider how organisations can create a resilient customer experience ecosystem that drives growth and long-term customer loyalty.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

2024 was a pivotal year for the customer experience services and in 2025 it will be defined by advanced AI, self-service tools, and hyper-personalised solutions.

Online returns are the new scourge of the UK’s retail industry. Growing by 95% between 2014 and 2019 alone, the threat to sustainability is enough to warrant discussion at the next COP summit.

Capita’s Chief AI & Product Officer Sameer Vuyyuru talks about redefining business process outsourcing with the latest developments in artificial intelligence.

If a brand better informed customers of energy usage, would this make their electronic goods more attractive?