The distribution of grants is an effective instrument for improving and steering economic, social and health outcomes in the UK.

It’s time to take control with a smarter, sharper approach to debt recovery—one that delivers results and protects customer relationships.

Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

Our top five take-aways from the DCN annual conference for how councils can leverage AI to support public services without losing the human touch.

We consider how organisations can create a resilient customer experience ecosystem that drives growth and long-term customer loyalty.

Seven crucial steps for delivering successful grant management schemes.

2024 was a pivotal year for the customer experience services and in 2025 it will be defined by advanced AI, self-service tools, and hyper-personalised solutions.

Capita’s Chief AI & Product Officer Sameer Vuyyuru talks about redefining business process outsourcing with the latest developments in artificial intelligence.

In the second of two blogs following on from a discussion on technology in the mortgage space at the UK Finance Annual Mortgage Conference, I’m exploring the challenges the industry is facing with adopting tech and how it could make better progress by answering more questions that came up during the session.

We consider how financial providers can find success in the motor finance industry by harnessing data and becoming indispensable for connectivity in drivers’ everyday lives.