It’s become a cliché but the Covid-19 storm has not found us all in the same boat. The impact on income, on employment, even on the chances of contracting the virus and recovering, is hugely influenced by three factors – ethnicity, gender and poverty.

It’s time to take control with a smarter, sharper approach to debt recovery—one that delivers results and protects customer relationships.

Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

Our top five take-aways from the DCN annual conference for how councils can leverage AI to support public services without losing the human touch.

We consider how organisations can create a resilient customer experience ecosystem that drives growth and long-term customer loyalty.

Discover how leadership, workforce development, and the right approach drive meaningful AI adoption, enhancing innovation, efficiency, and growth in your organisation.

Localised employability programmes will be just as important as technology in the UK’s return to work. However, to succeed ‘for the people’, they absolutely must be ‘by the people’.

2024 was a pivotal year for the customer experience services and in 2025 it will be defined by advanced AI, self-service tools, and hyper-personalised solutions.

Learn how equitable learning boosts employee performance, talent, skills and engagement in the NHS.

Capita’s Chief AI & Product Officer Sameer Vuyyuru talks about redefining business process outsourcing with the latest developments in artificial intelligence.