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Automation
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Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.

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The journey for police forces to achieving GDPR compliance and avoiding Information Commissioner's Office investigation, fines, and reputational damage.

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How to adopt a data-driven approach and embrace the power that robust data analytics can bring.

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At first glance a grant may be viewed simply as money being given to those who deserve and need it. Yet grants are always so much more than this.

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The finance industry – in the shape of day to day banking - has led in digital transformation and innovation with apps and instant transactions.

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It’s that time of year again, when retailers slash their prices for Black Friday, as eager customers seek out the best deals ahead of Christmas.

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We’re all now feeling the effects of ‘Covid debt’: physical, mental – and, increasingly, financial.

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Capita explores the state of the EV charging industry, its changing regulatory landscape, and the vital role of customer service in addressing these challenges.

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Discover top tips for successful AI implementation in the public sector, focusing on opportunities and practical advice for civil service leaders.

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Read about Capita’s view and recommendations on overcoming cultural and technical barriers to multi-agency data sharing—improving outcomes in safeguarding and public safety.

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