Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.

The journey for police forces to achieving GDPR compliance and avoiding Information Commissioner's Office investigation, fines, and reputational damage.

How to adopt a data-driven approach and embrace the power that robust data analytics can bring.

At first glance a grant may be viewed simply as money being given to those who deserve and need it. Yet grants are always so much more than this.

The finance industry – in the shape of day to day banking - has led in digital transformation and innovation with apps and instant transactions.

It’s that time of year again, when retailers slash their prices for Black Friday, as eager customers seek out the best deals ahead of Christmas.

We’re all now feeling the effects of ‘Covid debt’: physical, mental – and, increasingly, financial.

Capita explores the state of the EV charging industry, its changing regulatory landscape, and the vital role of customer service in addressing these challenges.

Discover top tips for successful AI implementation in the public sector, focusing on opportunities and practical advice for civil service leaders.

Read about Capita’s view and recommendations on overcoming cultural and technical barriers to multi-agency data sharing—improving outcomes in safeguarding and public safety.