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Citizen experience
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Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

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We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

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Were you unsuccessful in the round 2 levelling up fund, there are still plenty of funding routes out there and support is available to help you bring your projects to fruition.

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Explore the challenges local authorities face in addressing the housing crisis and implementing the government’s ambitious housing proposals.

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How can levelling-up be truly achieved when there’s still a large gap between those who are digitally included and those in our communities who are not?

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Balancing energy efficiency, cost, and carbon reductions is crucial in care settings. We look at how to achieve that balance.

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As political leaders and civil servants react to an ever-increasing array of challenges, we consider how to make time for placemaking and digital projects.

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Discover how intelligent automation can help UK central government improve citizen experience, increase productivity, and overcome challenges.

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We consider how sustainable practices in care homes enhance resident wellbeing and unlock cost savings through strategic energy efficiency investments.

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Explore how local governments drive sustainable, interconnected regeneration to enhance community well-being, economic stability, and environmental sustainability.

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