Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

The motor finance and leasing market is moving towards a ‘finance first’ approach, determining affordability ahead of purchase.

How can levelling-up be truly achieved when there’s still a large gap between those who are digitally included and those in our communities who are not?

As political leaders and civil servants react to an ever-increasing array of challenges, we consider how to make time for placemaking and digital projects.

Serving people who know what they want means that media companies can more easily identify how to give them exactly that.

Discover how intelligent automation can help UK central government improve citizen experience, increase productivity, and overcome challenges.

Water providers can go a long way to ensuring that we are all using our precious resource more responsibly.