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Citizen experience
Pensions
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Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

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We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

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How can levelling-up be truly achieved when there’s still a large gap between those who are digitally included and those in our communities who are not?

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As political leaders and civil servants react to an ever-increasing array of challenges, we consider how to make time for placemaking and digital projects.

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We look at the key challenges faced by administrators and how they can manage these by focusing on resources, technology and structure.

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Discover how intelligent automation can help UK central government improve citizen experience, increase productivity, and overcome challenges.

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It’s not just the clocks that are springing forward at this time of year: our analysis shows that, as of 26th March 2021, funding levels in many DB pension schemes had improved by 5-10% since the start of 2021.

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Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

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The Economic impact of digital inclusion in the UK report has found every £1 invested in building essential digital skills contributes £9.48 to the UK economy.

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Discover top tips for successful AI implementation in the public sector, focusing on opportunities and practical advice for civil service leaders.

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