Remodelling the customer experience and driving change in an agile way – so what are the key investment areas?

It’s time to take control with a smarter, sharper approach to debt recovery—one that delivers results and protects customer relationships.

We consider how organisations can create a resilient customer experience ecosystem that drives growth and long-term customer loyalty.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

We talk about our support of Project ReMake, the charitable entrepreneurship training programme which supports the rehabilitation of ex-offenders.

2024 was a pivotal year for the customer experience services and in 2025 it will be defined by advanced AI, self-service tools, and hyper-personalised solutions.

We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

Online returns are the new scourge of the UK’s retail industry. Growing by 95% between 2014 and 2019 alone, the threat to sustainability is enough to warrant discussion at the next COP summit.

If a brand better informed customers of energy usage, would this make their electronic goods more attractive?

In the second of two blogs following on from a discussion on technology in the mortgage space at the UK Finance Annual Mortgage Conference, I’m exploring the challenges the industry is facing with adopting tech and how it could make better progress by answering more questions that came up during the session.