Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

We consider how organisations can create a resilient customer experience ecosystem that drives growth and long-term customer loyalty.

2024 was a pivotal year for the customer experience services and in 2025 it will be defined by advanced AI, self-service tools, and hyper-personalised solutions.

In the second of two blogs following on from a discussion on technology in the mortgage space at the UK Finance Annual Mortgage Conference, I’m exploring the challenges the industry is facing with adopting tech and how it could make better progress by answering more questions that came up during the session.

We consider how financial providers can find success in the motor finance industry by harnessing data and becoming indispensable for connectivity in drivers’ everyday lives.

Rapid technological changes, automation and artificial intelligence are offering us opportunities to not only improve our quality of life but also our purpose.

Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

Addressing workforce issues is vital to the digitisation of all public services

The opportunity for police forces to move to an intelligent and compliant information management system where all data can be stored and accessed in one place.

The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.