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Data and analytics
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One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

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How data analytics, tracing and remediation can assist and build strong brand reputation.

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Discover how intelligent automation can help UK central government improve citizen experience, increase productivity, and overcome challenges.

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Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

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With The Productivity Institute we looked at practical ways for the public sector to accelerate productivity with a focus on digital transformation.

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Discover how structured records management can secure sensitive data, ensure GDPR compliance, streamline operations, and maximise efficiency for legal firms.

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Discover how AI improves legal records management for solicitors, enhancing data access, security, and compliance while uncovering key information.

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As we’ve mentioned in a previous article, 2021 saw smaller UK energy suppliers cease trading and exit the market at an unprecedented rate.

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Today’s consumers are experiencing a renewed appreciation of the value of retail, as well as the importance that shopping brings to their quality of life.

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Peter O’ Connor, Managing Director at Capita Mortgage Software Solutions, takes a look at how we can create a better home buying experience for customers.

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