The distribution of grants is an effective instrument for improving and steering economic, social and health outcomes in the UK.

It’s become a cliché but the Covid-19 storm has not found us all in the same boat. The impact on income, on employment, even on the chances of contracting the virus and recovering, is hugely influenced by three factors – ethnicity, gender and poverty.

It’s time to take control with a smarter, sharper approach to debt recovery—one that delivers results and protects customer relationships.

Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

Digital connectivity considerations for schools deciding whether to opt for an on-premise solution or a cloud hosted approach.

We consider how organisations can create a resilient customer experience ecosystem that drives growth and long-term customer loyalty.

Discover how leadership, workforce development, and the right approach drive meaningful AI adoption, enhancing innovation, efficiency, and growth in your organisation.

Localised employability programmes will be just as important as technology in the UK’s return to work. However, to succeed ‘for the people’, they absolutely must be ‘by the people’.

So far we have seen how customer demands are driving invention and innovation within the utilities industry.

2024 was a pivotal year for the customer experience services and in 2025 it will be defined by advanced AI, self-service tools, and hyper-personalised solutions.