The distribution of grants is an effective instrument for improving and steering economic, social and health outcomes in the UK.

It’s time to take control with a smarter, sharper approach to debt recovery—one that delivers results and protects customer relationships.

Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

Digital connectivity considerations for schools deciding whether to opt for an on-premise solution or a cloud hosted approach.

Our top five take-aways from the DCN annual conference for how councils can leverage AI to support public services without losing the human touch.

We consider how organisations can create a resilient customer experience ecosystem that drives growth and long-term customer loyalty.

So far we have seen how customer demands are driving invention and innovation within the utilities industry.

2024 was a pivotal year for the customer experience services and in 2025 it will be defined by advanced AI, self-service tools, and hyper-personalised solutions.

We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

Why should we care about productivity in the public sector? Of course, productivity can raise efficiency, lower prices and make it possible to do more with less.