The distribution of grants is an effective instrument for improving and steering economic, social and health outcomes in the UK.

It’s time to take control with a smarter, sharper approach to debt recovery—one that delivers results and protects customer relationships.

Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

Digital connectivity considerations for schools deciding whether to opt for an on-premise solution or a cloud hosted approach.

We consider how organisations can create a resilient customer experience ecosystem that drives growth and long-term customer loyalty.

So far we have seen how customer demands are driving invention and innovation within the utilities industry.

2024 was a pivotal year for the customer experience services and in 2025 it will be defined by advanced AI, self-service tools, and hyper-personalised solutions.

We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

Online returns are the new scourge of the UK’s retail industry. Growing by 95% between 2014 and 2019 alone, the threat to sustainability is enough to warrant discussion at the next COP summit.

Capita’s Chief AI & Product Officer Sameer Vuyyuru talks about redefining business process outsourcing with the latest developments in artificial intelligence.