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The distribution of grants is an effective instrument for improving and steering economic, social and health outcomes in the UK.

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It’s time to take control with a smarter, sharper approach to debt recovery—one that delivers results and protects customer relationships.

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Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

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Digital connectivity considerations for schools deciding whether to opt for an on-premise solution or a cloud hosted approach.

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We consider how organisations can create a resilient customer experience ecosystem that drives growth and long-term customer loyalty.

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Discover how leadership, workforce development, and the right approach drive meaningful AI adoption, enhancing innovation, efficiency, and growth in your organisation.

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So far we have seen how customer demands are driving invention and innovation within the utilities industry.

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2024 was a pivotal year for the customer experience services and in 2025 it will be defined by advanced AI, self-service tools, and hyper-personalised solutions.

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We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

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Online returns are the new scourge of the UK’s retail industry. Growing by 95% between 2014 and 2019 alone, the threat to sustainability is enough to warrant discussion at the next COP summit.

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