This article looks at the opportunities for automation to transform public sector organisations into agile, efficient powerhouses.

Discover how you can harness data analytics and AI-driven automation to create a smarter, successful collections journey.

How retailers can leverage data analytics, personalisation and omnichannel integration to enhance customer experience and succeed in Europe’s retail landscape.

Find out how we’re helping to deliver practical and agile digital management solutions for GP practices

Tiina Stephens talks about the introduction of Microsoft 365’s Gen AI tool, Copilot, and how it supports neurodivergent colleagues in their daily work lives.

Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.

Why providers must build end-to-end customer management frameworks that bring together process automation, natural language understanding, generative AI, and real-time analytics.

In 2025, the Public Switch Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) will reach their end of life.
By then, every analogue phone line in the UK will have moved to a fully digital network that uses Internet Protocol (IP) across a fibre-based service. This won’t just affect voice services; it may also mean you need to upgrade your access services and migrate critical systems.

At first glance a grant may be viewed simply as money being given to those who deserve and need it. Yet grants are always so much more than this.

The finance industry – in the shape of day to day banking - has led in digital transformation and innovation with apps and instant transactions.