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By reimagining the customer experience, utilities providers can not only protect vulnerable households but also strengthen operational resilience and build trust for the long term.

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Discover top tips for successful AI implementation in the public sector, focusing on opportunities and practical advice for civil service leaders.

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Is the cost of virtual care too high? Tim Coney debates that the issue is not with the concept of virtual care but that it lies in the current deployment model.

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Read about Capita’s view and recommendations on overcoming cultural and technical barriers to multi-agency data sharing—improving outcomes in safeguarding and public safety.

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We look at how the financial services industry can enhance customer experience even amongst economic uncertainty and regulatory scrutiny.

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Companies today are dealing with an increasing range of vulnerable customers and should remember that seemingly small changes can have a significant impact.

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The metaverse could be a revolutionary development for media, telecoms and technology organisations who are looking for the retail and customer experience platform of the future.

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We explore how collaboration and digital innovation can support integrated services, better outcomes, and patient-centred care.

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