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Our top five take-aways from the DCN annual conference for how councils can leverage AI to support public services without losing the human touch.

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Why should we care about productivity in the public sector? Of course, productivity can raise efficiency, lower prices and make it possible to do more with less.

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Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

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Insights into proven strategies which can empower councils to navigate and shape the future of adult social care.

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The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.

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We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

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As political leaders and civil servants react to an ever-increasing array of challenges, we consider how to make time for placemaking and digital projects.

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Discussing the impact of the skills shortage in transport and underscoring the urgent need for a skilled, versatile and digitally savvy workforce.

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Find out how we’re helping to deliver practical and agile digital management solutions for GP practices

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Discover how outsourcing debt management can enhance recovery rates, optimise resources, and generate significant revenue, as demonstrated by Lambeth Council.

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