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Resilience
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Our top five take-aways from the DCN annual conference for how councils can leverage AI to support public services without losing the human touch.

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Why should we care about productivity in the public sector? Of course, productivity can raise efficiency, lower prices and make it possible to do more with less.

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How firms must reengineer their CX complaints management around three core principles: data intelligence, operational scalability, and customer-centricity.

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Discussing the impact of the skills shortage in transport and underscoring the urgent need for a skilled, versatile and digitally savvy workforce.

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Find out how we’re helping to deliver practical and agile digital management solutions for GP practices

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Discover how outsourcing debt management can enhance recovery rates, optimise resources, and generate significant revenue, as demonstrated by Lambeth Council.

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How effective asset management can ensure resources are used efficiently, costs are controlled, and assets are maintained to support long-term sustainability.

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We discuss five practical strategies to supercharge your digital productivity through human resource.

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Read about Capita’s view and recommendations on overcoming cultural and technical barriers to multi-agency data sharing—improving outcomes in safeguarding and public safety.

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Explore how strategic estate management helps the public sector cut costs, boost efficiency, and build long-term financial resilience across vital services.

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