Our top five take-aways from the DCN annual conference for how councils can leverage AI to support public services without losing the human touch.

Why should we care about productivity in the public sector? Of course, productivity can raise efficiency, lower prices and make it possible to do more with less.

How firms must reengineer their CX complaints management around three core principles: data intelligence, operational scalability, and customer-centricity.

Discussing the impact of the skills shortage in transport and underscoring the urgent need for a skilled, versatile and digitally savvy workforce.

Find out how we’re helping to deliver practical and agile digital management solutions for GP practices

Discover how outsourcing debt management can enhance recovery rates, optimise resources, and generate significant revenue, as demonstrated by Lambeth Council.

How effective asset management can ensure resources are used efficiently, costs are controlled, and assets are maintained to support long-term sustainability.

We discuss five practical strategies to supercharge your digital productivity through human resource.

Read about Capita’s view and recommendations on overcoming cultural and technical barriers to multi-agency data sharing—improving outcomes in safeguarding and public safety.

Explore how strategic estate management helps the public sector cut costs, boost efficiency, and build long-term financial resilience across vital services.