Capita’s Chief AI & Product Officer Sameer Vuyyuru talks about redefining business process outsourcing with the latest developments in artificial intelligence.

Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

Insights into proven strategies which can empower councils to navigate and shape the future of adult social care.

The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

As political leaders and civil servants react to an ever-increasing array of challenges, we consider how to make time for placemaking and digital projects.

Capita has been recognised by Forbes as one of the top companies for women for the second consecutive year, ranking at number 36 out of 400 on the prestigious list.

As part of our ongoing commitment to building and supporting a gender-balanced workforce, we’re proud to have signed the Women in Defence Charter in October 2024.

Find out how we’re helping to deliver practical and agile digital management solutions for GP practices

Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.